Collection Supervisor

3 weeks ago


Taguig Metro Manila, Philippines Welsend Global Services Inc. Full time

Role Overview:

Collection work on accounts to minimize bad debt losses, support collections, and profitable sales.
Role Responsibility:

• Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts current.
• Meeting performance targets and goals related to call volume, collection rates, and customer satisfaction.
• Lead and manage a team of collection agents, providing guidance, training, and performance feedback to ensure targets are consistently met or exceeded.
• Develop and implement effective collection strategies to optimize debt recovery while preserving customer relationships.
• Stay abreast of industry developments and best practices in collections to drive continuous improvement within the department.
• Conduct regular team meetings and performance reviews to assess progress and address any issues or challenges.

Qualifications:
• Bachelor’s degree in business administration, finance, or related field preferred.
• Minimum of 3-4 years of experience in collections, with at least 2 years in a supervisory role within a BPO environment.
• Proven track record of meeting and exceeding collection targets in a high-volume setting.
• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to interact effectively with team members and clients.
• Proficiency in MS Office and collection software.
• Thorough knowledge of industry regulations and compliance requirements.
• Ability to adapt to changing priorities and thrive in a fast-paced, deadline-driven environment.

Work Setup:
Willing to work on-site McKinley, Taguig City (office-based),
Day Shift, 6 days a week
Can Start ASAP



  • Taguig, National Capital Region, Philippines Tyler Technologies Full time

    We are seeking to add a Collections Supervisor in our Manila, Philippines location to be responsible for supervising two Collections Specialists and focusing primarily on the administration and documentation for our collection activities. This position will work the night shift to collaborate with U.S. leaders, counterparts and team members....


  • Manila, National Capital Region, Philippines Tyler Technologies, Inc. Full time

    We are seeking to add a Collections Supervisor in our Manila, Philippines location to be responsible for supervising two Collections Specialists and focusing primarily on the administration and documentation for our collection activities. This position will work the night shift to collaborate with U.S. leaders, counterparts and team members....

  • Collection Supervisor

    3 weeks ago


    Taguig, Metro Manila, Philippines Welsend Global Services Inc. Full time

    Role Overview: Collection work on accounts to minimize bad debt losses, support collections, and profitable sales. Role Responsibility: • Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts...


  • Metro Manila, Philippines Phil-Data Business Systems, Inc. Full time

    The Credit and Collection Assistant is responsible in receiving, processing and recording payments in accordance with established methods and procedures. Maintaining accurate records of all accounts receivable transactions. Handles inquiries from customers/associates on payment issues and outstanding balances.Essential Functions:Records and posts daily...


  • Metro Manila, Philippines Wells Fargo Philippines Full time

    About this role:Wells Fargo is seeking an Account Resolution Representative which covers jobs responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.In this role, you will:Support Account Resolution functional area as an experienced Account Resolution Specialist...


  • Taguig, Philippines Welsend Global Services Inc. Full time

    Role Overview:Collection work on accounts to minimize bad debt losses, support collections, and profitable sales.Role Responsibility:•Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts...

  • Collection Supervisor

    2 weeks ago


    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    Role Overview:Collection work on accounts to minimize bad debt losses, support collections, and profitable sales.Role Responsibility: Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts current....

  • Warehouse Supervisor

    2 weeks ago


    Metro Manila, Philippines PJ Lhuillier Group of Companies Full time

    Job DescriptionWe are seeking a detail-oriented and experienced Warehouse Supervisor to oversee the inventory of paintings and other collectible items. This role includes monitoring new items delivered to the warehouse, ensuring accurate records, and maintaining efficient operations. The ideal candidate will possess excellent communication skills and have...

  • Cashiering Supervisor

    3 weeks ago


    Metro Manila, Philippines Our Lady of Lourdes Hospital Full time

    The Cashiering Supervisor is responsible for coordinating with the CFO and dealing with partner banks for future investments of short-term cash.Qualifications:Graduate of BS Accountancy, Financial Management, or any related courseWith at least 5 years of experience in the same capacityKnowledgeable in MS Word and ExcelJob Description:Ensures that all members...


  • Metro Manila, Philippines ICON Reefer Cargo Movers and Allied Services Inc Full time

    We need to hire an Accounting and Collections Officer who will be responsible for providing accounting and clerical assistance to the Accounting Department, while preparing billing statements and executing proactive collection strategies, under the direct control and supervision of the department’s Supervisor.ResponsibilitiesAssist the Accounting Manager...


  • Metro Manila, Philippines Global Mobility Service Philippines, Inc. Full time

    Good day, Job seekers!Global Mobility Services, Inc., is currently in need of CREDIT AND COLLECTION STAFF for NCR South Duties/Responsibilities:· Provide after-sales support to the customer after the product or service has already been purchased.· Register, follow-up, solve and respond to customer requests, complaints, and after-sales services.· Respond...


  • Metro Manila, Philippines Iridium Technologies Inc. Full time

    Shall be in charge of monitoring the Accounts Receivable of the assigned clients regularly.Conduct research and study the collection policies and procedures of the clients handled.Provide clients with Statement of Account for reference.Confirm daily collection from clients and with Logistics.Review all delinquent accounts consistently.Requirements:Graduate...

  • Surveyor Supervisor

    3 days ago


    Metro Manila, Philippines RMR CAPITAL INC. Full time

    Key Responsibilities:•Collect analyze and interpret geographic information.•Conduct various land surveys such as relocation, topographic etc.•Coordination with the contractors regarding site concerns. SPECIFIC DUTIES AND RESPONSIBILITIES:•Review submitted plans and specifications versus initial plans for projects.•Supervise and coordinate day to...


  • Manila, National Capital Region, Philippines Phil-Data Business Systems, Inc. Full time

    The Credit and Collection Assistant is responsible in receiving, processing and recording payments in accordance with established methods and procedures. Maintaining accurate records of all accounts receivable transactions. Handles inquiries from customers/associates on payment issues and outstanding balances.Essential Functions:Records and posts daily...


  • Metro Manila, Philippines Diversify Offshore Staffing Solutions Full time

    SUMMARY This role primarily involves managing the collection of company funds and ensuring vendors are treated as business partners. The role will be in a shared service environment and is expected to work effectively with the larger Property Accounting function in Manila. This role will report to the Property AR SupervisorRESPONSIBILITIESTenant Payment...


  • Taguig, National Capital Region, Philippines Staffing INC Full time

    TEAM LEADERLocation: BGC, TaguigFINANCIAL ACCOUNT - COLLECTIONSCOLLEGE DEGREE - PREFERABLY IN FINANCEAT LEAST 4 YEARS EXPERIENCE IN FINANCIAL ACCOUNTS - COLLECTIONS IN THE BPO INDUSTRY3 TO 5 YEARS EXPERIENCE IN TEAM LEADERSHIP ROLE SUPPORTING VOICE, INBOUND CALL TAKING AGENTS.MUST HAVE EXCELLENT COMMUNICATION SKILLS.COLLECTIONS EXPERIENCE IS REQUIREDJob...


  • Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

    About this role:Wells Fargo is seeking an Account Resolution Representative which covers jobs responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.In this role, you will:Support Account Resolution functional area as an experienced Account Resolution Specialist...


  • Manila, National Capital Region, Philippines WHR Global Consulting Full time

    Job responsibilities:1. Create and maintain credit history files in Cornerstone2. Support the collection effort by making follow-up calls and sending notices and demand letters for overdue accounts3. Document daily collections activity4. Research account disputes and billing discrepancies5. Perform account and payment reconciliations6. Respond to inquiries...


  • Manila, National Capital Region, Philippines Iridium Technologies Inc. Full time

    Shall be in charge of monitoring the Accounts Receivable of the assigned clients regularly.Conduct research and study the collection policies and procedures of the clients handled.Provide clients with Statement of Account for reference.Confirm daily collection from clients and with Logistics.Review all delinquent accounts consistently.Requirements:Graduate...

  • Program Supervisor

    2 weeks ago


    Metro Manila, Philippines Asian Institute of Management (AIM) Full time

    The Program Supervisor is responsible for coordinating different activities, events, classes and tasks within the program. S/he works with all faculty and staff under the program to ensure that all courses will run smoothly before its execution. He/she works with all other departments to ensure that the needs and requests for the program and students are...