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Collection Supervisor

3 months ago

Taguig, Philippines Welsend Global Services Inc. Full time

Role Overview:Collection work on accounts to minimize bad debt losses, support collections, and profitable sales.Role Responsibility:•Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts current.•Meeting performance targets and goals related to call volume, collection rates, and customer satisfaction.•Lead and manage a team of collection agents, providing guidance, training, and performance feedback to ensure targets are consistently met or exceeded.•Develop and implement effective collection strategies to optimize debt recovery while preserving customer relationships.•Stay abreast of industry developments and best practices in collections to drive continuous improvement within the department.•Conduct regular team meetings and performance reviews to assess progress and address any issues or challenges.Qualifications:•Bachelor’s degree in business administration, finance, or related field preferred.•Minimum of 3-4 years of experience in collections, with at least 2 years in a supervisory role within a BPO environment.•Proven track record of meeting and exceeding collection targets in a high-volume setting.•Strong leadership and team-building skills, with the ability to motivate and inspire others.•Excellent communication and interpersonal skills, with the ability to interact effectively with team members and clients.•Proficiency in MS Office and collection software.•Thorough knowledge of industry regulations and compliance requirements.•Ability to adapt to changing priorities and thrive in a fast-paced, deadline-driven environment.Work Setup:Willing to work on-site McKinley, Taguig City (office-based),Day Shift, 6 days a weekCan Start ASAP