Customer Support Representative

2 weeks ago

Baguio City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel Solutions' is seeking an experienced Customer Service Representative (RETAIL/HEALTHCARE/FINANCIAL ACCOUNT) to join our team in Baguio City, Benguet. This is a full-time position where you will be responsible for providing excellent customer service and support to our clients and their customers. As a Customer Service Representative, you will be the primary point of contact, ensuring a positive and seamless experience for all interactions.

What you'll be doing
Respond to incoming calls, emails, and other customer inquiries in a timely and professional manner
Accurately record and document customer interactions and details
Resolve customer issues and concerns, providing exceptional service and support
Escalate complex or unresolved issues to the appropriate team or supervisor
Upsell and cross-sell products and services to customers when appropriate
Adhere to all company policies, procedures, and quality standards
Participate in team meetings and training sessions to continuously improve skills and knowledge

What we're looking for
With or without BPO experience in a customer service or call centre role are welcome to apply (may vary on the account/campaign) *RETAIL/HEALTHCARE/FINANCIAL ACCOUNT
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent problem-solving and critical thinking abilities
Proficient in using computer systems and customer relationship management (CRM) software
Adaptable and able to work in a fast-paced, dynamic environment
Passionate about providing exceptional customer service

What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating a positive and supportive work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a range of benefits including health insurance and retirement plans. Additionally, we provide ongoing training and development to help our team members succeed and grow.

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourcing services, specialising in call centre operations and customer support. We work with a diverse range of clients across various industries, helping them deliver exceptional customer experiences. Our team of dedicated professionals is committed to excellence, innovation, and delivering exceptional results.

Apply now to join our team as a Customer Service Representative and be a part of our continued success.

Job summary
Exciting customer service role - great team, career growth, and excellent benefits package. Here in Baguio, Benget. APPLY NOW

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