Were Hiring Workforce Services Senior Manager
2 days ago
Join our team and be part of an exciting project
Location: Mandaluyong, Robinsons Cybergate Tower 2
Position: Workforce Services Senior Manager
Work Setup: Return to Office
What You'll Do:
- Manage the WFM AP and QA cost structure and budget
- Support sales and RFP responses by developing sales materials, quotes, demos, and tours
- Identify opportunities to expand the WFM AP and QA service offering into additional contracts
- Ensure delivery on all contracts and SLAs
- Focus on reducing the cost to serve and expanding the shared services model
- Drive industrialization of BST across all contracts
Additional Details:
- Shift Schedule: Mid Shift
- Rest Days: Weekends Off
Skills & Experience Required:
- 15 years of overall experience, with at least 7 years in a leadership role (BPO or non-BPO)
- Strong knowledge in all aspects of WFM (RTA, Forecasting, Scheduling, Capacity Planning)
- Proficiency in manual and tool-based forecasting, scheduling, and capacity planning (Good to Have)
Eligibility: Applicants must already have the legal right to live and work in the country.
Ready for the challenge? Apply now and take your career to the next level
#Hiring #WorkforceServices #JobOpportunity #Leadership #WFM #BusinessManagement #CareerGrowth #JoinOurTeam
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Mandaluyong, Philippines Neksjob Philippines Full timeJoin our team and be part of an exciting project!Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...
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Mandaluyong, Philippines Neksjob Philippines Full timeJoin our team and be part of an exciting project! Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...
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