Were Hiring Workforce Services Senior Manager

2 days ago


Mandaluyong, Philippines Neksjob Philippines Full time

Join our team and be part of an exciting project

Location: Mandaluyong, Robinsons Cybergate Tower 2
Position: Workforce Services Senior Manager
Work Setup: Return to Office

What You'll Do:
- Manage the WFM AP and QA cost structure and budget
- Support sales and RFP responses by developing sales materials, quotes, demos, and tours
- Identify opportunities to expand the WFM AP and QA service offering into additional contracts
- Ensure delivery on all contracts and SLAs
- Focus on reducing the cost to serve and expanding the shared services model
- Drive industrialization of BST across all contracts

Additional Details:
- Shift Schedule: Mid Shift
- Rest Days: Weekends Off

Skills & Experience Required:
- 15 years of overall experience, with at least 7 years in a leadership role (BPO or non-BPO)
- Strong knowledge in all aspects of WFM (RTA, Forecasting, Scheduling, Capacity Planning)
- Proficiency in manual and tool-based forecasting, scheduling, and capacity planning (Good to Have)

Eligibility: Applicants must already have the legal right to live and work in the country.

Ready for the challenge? Apply now and take your career to the next level

#Hiring #WorkforceServices #JobOpportunity #Leadership #WFM #BusinessManagement #CareerGrowth #JoinOurTeam



  • Mandaluyong, Philippines Neksjob Philippines Full time

    Join our team and be part of an exciting project!Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...


  • Mandaluyong, Philippines Neksjob Philippines Full time

    Join our team and be part of an exciting project! Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...


  • Mandaluyong, Philippines Neksjob Philippines Full time

    Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE --- --- OVERALL PURPOSE: The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...


  • Mandaluyong, Philippines Neksjob Philippines Full time

    Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...


  • Mandaluyong, Philippines Neksjob Philippines Full time

    Job Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE --- --- OVERALL PURPOSE: The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...


  • Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Workforce Services Senior LeaderAbout the Role:We are seeking a highly skilled Workforce Services Senior Leader to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a seasoned professional to lead our workforce management and quality assurance teams.Key Responsibilities:Develop and implement strategic plans to optimize...


  • Mandaluyong, Philippines neksjob Full time

    JOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the...


  • Mandaluyong, Philippines Neksjob Full time

    JOB DESCRIPTIONResponsibilities:Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.This position needs to be aware of the financial situation of the account...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    The Neksjob Philippines is seeking a highly experienced and skilled Workforce Services Senior Manager to oversee the strategic direction of the WFM, AP, and QA functional teams.About the Role:We are looking for a leader with 15+ years of experience in workforce management, including 7+ years of leadership roles managing senior managers or team...


  • Mandaluyong, Philippines RecruiterPH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...


  • Mandaluyong, Philippines Recruiter PH Full time

    JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...


  • Mandaluyong, Philippines Neksjob Full time

    JOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the...


  • Mandaluyong City, Philippines RecruiterPH Full time

    JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...


  • Mandaluyong City, Philippines Recruiter PH Full time

    JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...


  • Mandaluyong City, Philippines RecruiterPH Full time

    JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...


  • Mandaluyong City, Philippines Recruiter PH Full time

    JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Job OverviewNeksjob is seeking a highly skilled Workforce Optimization Manager to join our team in Mandaluyong. As a key member of our workforce management department, you will play a critical role in driving profitability and employee satisfaction through effective resource planning and utilization optimization.About the RoleAs a Workforce Optimization...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    Job Title: Workforce Optimization SpecialistAbout the Role:This is an exciting opportunity to join our team as a Workforce Optimization Specialist at Neksjob in Mandaluyong. As a key member of our workforce management team, you will play a vital role in driving profitability and client satisfaction through effective resource planning, scheduling, and...


  • Mandaluyong City, National Capital Region, Philippines Recruiter PH Full time

    Job Title: Strategic Workforce Optimization ManagerAbout the RoleWe are seeking a highly skilled and experienced Strategic Workforce Optimization Manager to join our team at Recruiter PH. In this role, you will be responsible for driving corporate initiatives, delivering metrics, and optimizing performance of the group through continuous interaction with...


  • Mandaluyong City, National Capital Region, Philippines RecruiterPH Full time

    RecruiterPH is seeking a highly skilled Enterprise Workforce Optimization Manager to join our team. This role plays a crucial part in driving corporate initiatives, delivering metrics, and ensuring the optimal performance of the group.ResponsibilitiesThe successful candidate will be responsible for onboarding new accounts in Location/Delivery Assurance...