Workforce Services Associate Manager
7 months ago
JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.• Participates in the action and strategic planning process that establishes annual objectives and goals for an organization• Responsible for delivery on all contracts / SLAs• Manages internal and external audit with processes and controls.• Responsible for the development of resources under his/her span• Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates.• This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.• Develop programs/modules/projects or other initiatives for WFM Team’s development and efficiency• Serve as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.• Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.JOB QUALIFICATIONS:• At least 3 years people management experience with at least 2 years managerial experience in WFM (supervisors as direct reports)• Experience in RTA, Scheduling, Cap Planning & Forecasting• For scheduling, Capacity Planning and Forecasting (needs to know manual and with a tool and create from scratch)• Client facing
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Workforce Services Associate Manager
7 months ago
Mandaluyong, Philippines RecruiterPH Full timeJOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...
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Workforce Services Associate Manager
7 months ago
Mandaluyong City, Philippines RecruiterPH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
7 months ago
Mandaluyong City, Philippines Recruiter PH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
7 months ago
Mandaluyong City, Philippines RecruiterPH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Associate Manager
7 months ago
Mandaluyong City, Philippines Recruiter PH Full timeJOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...
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Workforce Services Senior Manager y3
3 days ago
Mandaluyong, Philippines Neksjob Philippines Full timeJob Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE --- --- OVERALL PURPOSE: The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...
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Workforce Services Senior Manager y3
2 days ago
Mandaluyong, Philippines Neksjob Philippines Full timeJob Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE ------OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...
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Workforce Services Senior Manager y3
3 days ago
Mandaluyong, Philippines Neksjob Philippines Full timeJob Title: Workforce Services Senior Manager --- ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE --- --- OVERALL PURPOSE: The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless...
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Workforce Optimization Manager
2 months ago
Mandaluyong City, National Capital Region, Philippines Neksjob Full timeJob OverviewNeksjob is seeking a highly skilled Workforce Optimization Manager to join our team in Mandaluyong. As a key member of our workforce management department, you will play a critical role in driving profitability and employee satisfaction through effective resource planning and utilization optimization.About the RoleAs a Workforce Optimization...
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Workforce Services Senior Leader
2 days ago
Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: Workforce Services Senior LeaderAbout the Role:We are seeking a highly skilled Workforce Services Senior Leader to join our team at TASQ Staffing Solutions. This is an exciting opportunity for a seasoned professional to lead our workforce management and quality assurance teams.Key Responsibilities:Develop and implement strategic plans to optimize...
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Workforce Services Specialist
6 months ago
Mandaluyong, Philippines neksjob Full timeJOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the...
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Philippines Workforce Services Director
2 days ago
Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full timeThe Neksjob Philippines is seeking a highly experienced and skilled Workforce Services Senior Manager to oversee the strategic direction of the WFM, AP, and QA functional teams.About the Role:We are looking for a leader with 15+ years of experience in workforce management, including 7+ years of leadership roles managing senior managers or team...
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Workforce Services Specialist
6 months ago
Mandaluyong, Philippines Neksjob Full timeJOB DESCRIPTIONResponsibilities:Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.This position needs to be aware of the financial situation of the account...
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Workforce Services Specialist
6 months ago
Mandaluyong, Philippines Neksjob Full timeJOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the...
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Mandaluyong, Philippines Neksjob Philippines Full timeJoin our team and be part of an exciting project! Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...
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Mandaluyong, Philippines Neksjob Philippines Full timeJoin our team and be part of an exciting project!Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...
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Mandaluyong, Philippines Neksjob Philippines Full timeJoin our team and be part of an exciting project! Location: Mandaluyong, Robinsons Cybergate Tower 2 Position: Workforce Services Senior Manager Work Setup: Return to Office What You'll Do: - Manage the WFM AP and QA cost structure and budget - Support sales and RFP responses by developing sales materials, quotes, demos, and tours - Identify...
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HR Services Senior Associate
2 months ago
Mandaluyong, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for: HR Services Senior Associate Salary: ₱30,000 per month Location: Mandaluyong (Hybrid, 2 days onsite) Schedule: Flexible (APAC) Key Qualifications: At least 3 years in content creation, HR communications, or a similar role Strong writing, editing, and proofreading skills Basic knowledge of HR...
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HR Services Senior Associate
2 months ago
Mandaluyong, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for:HR Services Senior Associate Salary: ₱30,000 per month Location: Mandaluyong (Hybrid, 2 days onsite) Schedule: Flexible (APAC)Key Qualifications:At least 3 years in content creation, HR communications, or a similar roleStrong writing, editing, and proofreading skillsBasic knowledge of HR processes and...
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HR Services Senior Associate
2 months ago
Mandaluyong, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is looking for: HR Services Senior Associate Salary: ₱30,000 per month Location: Mandaluyong (Hybrid, 2 days onsite) Schedule: Flexible (APAC) Key Qualifications: At least 3 years in content creation, HR communications, or a similar role Strong writing, editing, and proofreading skills Basic knowledge of HR processes...
