Workforce Services Senior Manager
4 months ago
We are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.
Job Description/ Responsibilities
-Overall management of the WFM account payables and QA cost structure and budget.
-To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours. -Responsible for looking for opportunities to expand the WFM account payables and QA service offering into additional contracts. -Responsible for delivery on all contracts / SLAs. -Focus on driving down cost to serve and looking for opportunities to expand the shared services model. -Drive industrialization of BST across all contracts. -Increase automation, standardization and off-shoring strategy for WFM account payables and QA. -Provide direction to WFM team on cost to serve initiatives. -Responsible for driving operational maturity across all WFM account payables and QA groups. -Responsible for any cross-geography status or functional reporting for WFM account payables and QA. -Drives innovation between all WFM account payables and QA groups. -Accountable for keeping the Standard Delivery Solution updated. -Responsible for the development of resources under his/her span.
Requirements/ Qualifications
-12 years overall experience with at least 5 years in leadership capacity (BPO or non-BPO)
-Well rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
-For Forecasting, Scheduling, Capacity Planning - must be able to do it manually AND with a tool and create from scratch as well -Stakeholder Management, Financials, experience in handling multiple projects simultaneously
-
Workforce Services Senior Manager
2 days ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.Job Description/ Responsibilities-Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for supporting...
-
Workforce Services Senior Manager
4 months ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...
-
Workforce Manager
3 months ago
Manila, Philippines Solid Lyndelle Manpower Services Inc. Full timeResponsibilities:Develop and implement workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations.Create and manage employee schedules, ensuring adequate coverage while minimizing...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
-
Workforce Management Specialist
2 days ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
-
Workforce Management Specialist
3 months ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
-
Workforce Management Specialist
2 months ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
-
Strategic Workforce Solutions Leader
1 month ago
Manila, National Capital Region, Philippines Neksjob Full timeWorkforce Services Senior Manager Job DescriptionWe are seeking a highly experienced and dynamic workforce services senior manager to lead our team in delivering exceptional workforce solutions. With 12 years of overall experience and at least 5 years in leadership capacity, this individual will possess a well-rounded understanding of all workforce...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...
-
Workforce Management Specialist Position
3 weeks ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeWe are seeking a highly motivated and detail-oriented professional to join our workforce management team. As a Workforce Management Specialist, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity.This role requires the development and implementation of workforce management...
-
Workforce Management
4 months ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
-
Strategic Workforce Development Specialist
4 weeks ago
Manila, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full timeJob OverviewSolid Lyndelle Manpower Services Inc. is seeking an experienced Strategic Workforce Development Specialist to join our team.Responsibilities:• Develop and implement workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.• Analyze historical data and forecast staffing requirements based...
-
Workforce Management Expert
1 month ago
Manila, National Capital Region, Philippines Neksjob Full timeAbout NeksjobNeksjob is a dynamic organization dedicated to delivering exceptional results in workforce management.Salary InformationWe offer an attractive salary package, commensurate with industry standards, for this role. The estimated annual compensation range is between $60,000 and $80,000, depending on experience.Job DescriptionKey...
-
Workforce Optimization Specialist
5 days ago
Manila, National Capital Region, Philippines Neksjob Corporation Full timeWe are seeking a highly motivated and detail-oriented professional to join our team as a Workforce Optimization Specialist. This role is ideal for someone with excellent analytical skills and the ability to optimize workforce scheduling to maximize productivity.About Neksjob CorporationNeksjob Corporation is a dynamic and growing organization that values its...
-
Workforce Development Coordinator
3 weeks ago
Manila, National Capital Region, Philippines Fastrack Multi-Purpose Cooperative Full timeFastrack Multi-Purpose Cooperative Job Description**Job Title:** Workforce Development CoordinatorWe are seeking a highly skilled and experienced Workforce Development Coordinator to join our team. The successful candidate will be responsible for the administration of employee benefits, compensation, training programs, and other initiatives that support the...
-
Workforce Planner
2 months ago
Manila, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
-
Workforce Planner
2 months ago
Manila, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce Planner Location: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao) Shift: Night Shift (9 PM start) Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite) Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA Allowance Sign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...