Workforce Services Senior Manager

We are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...

Responsibilities:Develop and implement workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations.Create and manage employee schedules, ensuring adequate coverage while minimizing...

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...

Directly reporting to the Workforce Manager, the Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedule to handle the workload and efficiently manages the real time operation and communicates performance results. •Responsible in leading, developing and coaching a team of...

Directly reporting to the Workforce Manager, the Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedule to handle the workload and efficiently manages the real time operation and communicates performance results. •Responsible in leading, developing and coaching a team of...

1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...

We are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...

We are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...

What impact will you make? At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are...

We are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...

What impact will you make?   At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential....

What you'll be doing:Join a fantastic team at Deloitte where you can contribute to making a real impact in the world. Embrace the chance to work in a inclusive and collaborative environment, striving to help clients and communities.Tasks you'll handle:The Workforce Transformation sector at Deloitte acknowledges the ever-changing landscape of organizations...

The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted...

The Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted...

Workforce Analyst Lead (Planning), Customer Service & Support About the RoleWorkforce Demand Forecasting:- Utilize historical data, statistical models, and business insights to accurately forecast contact center demand for various customer interactions, including calls, emails, chats, and social media interactions.- Collaborate with other departments to...

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...

Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.-Provides input to WFM team in terms of conceptualizing intraday reports that...

Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...