Workforce Management
4 weeks ago
1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce management strategies that align with our business objectives and enhance employee satisfaction.KEY RESPONSIBILITIES• Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.• Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.• Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.• Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.• Required to follow the planned data collection, including the types of data and time of data.• Automate reports to reduce inefficiencies by designing macros.JOB QUALIFICATION• Open to College Undergraduates with relevant experience (BPO or Non-BPO)• At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.• Good knowledge in MS Office (Word, Excel, PowerPoint)• No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam• Open to resources who are functioning as interim/ad on tasks workforceJoin our team and make a difference
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Workforce Manager
4 weeks ago
Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full timeThe Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...
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Workforce Management
4 weeks ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
4 weeks ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Assistant Manager for Workforce
1 month ago
Manila, National Capital Region, Philippines Carelon Global Solutions Full timeDirectly reporting to the Workforce Manager, the Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedule to handle the workload and efficiently manages the real time operation and communicates performance results. •Responsible in leading, developing and coaching a team of...
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Assistant Manager for Workforce
1 month ago
Metro Manila, Philippines Carelon Global Solutions Full timeDirectly reporting to the Workforce Manager, the Workforce Assistant Manager is responsible for supervising and developing a workforce management team that develops effective schedule to handle the workload and efficiently manages the real time operation and communicates performance results. •Responsible in leading, developing and coaching a team of...
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Workforce Management
4 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...
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Workforce Management
4 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Management
4 weeks ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Manager
2 days ago
Manila, Philippines Solid Lyndelle Manpower Services Inc. Full timeResponsibilities:Develop and implement workforce planning strategies to optimize staffing levels, improve service delivery, and meet operational goals.Analyze historical data and forecast staffing requirements based on business needs, seasonal trends, and workload fluctuations.Create and manage employee schedules, ensuring adequate coverage while minimizing...
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Workforce Scheduler
1 month ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeThe Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted...
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Workforce Scheduler
1 month ago
Metro Manila, Philippines VXI Global Holdings B.V. (Philippines) Full timeThe Workforce Scheduler is expected to understand and may forecast for contact center transaction volumes, trends and average handle times to determine workloads for assigned Operations function. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted...
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Manager - Workforce Transformation - PH
4 months ago
Manila, National Capital Region, Philippines Deloitte SEA Full timeWhat you'll be doing:Join a fantastic team at Deloitte where you can contribute to making a real impact in the world. Embrace the chance to work in a inclusive and collaborative environment, striving to help clients and communities.Tasks you'll handle:The Workforce Transformation sector at Deloitte acknowledges the ever-changing landscape of organizations...
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Manager - Workforce Transformation - PH
3 weeks ago
Manila, National Capital Region, Philippines Deloitte SEA Full timeWhat impact will you make? At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are...
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Workforce Services Senior Manager
4 weeks ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...
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Workforce Services Senior Manager
4 weeks ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...
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Manager - Workforce Transformation - PH
5 months ago
Manila, Philippines Deloitte SEA Full timeWhat impact will you make? At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential....
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.-Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management
2 weeks ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Manager
4 weeks ago
Metro Manila, Philippines IBEX Global Solutions (Philippines) Inc. Full timeThe Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsibilities:Responsible for being the client single point of contact, managing client...