Customer Service Specialist
3 days ago
Customer Service Specialist – Job Responsibilities
Handle inbound and outbound customer inquiries through phone, email, or chat.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues promptly and professionally.
Maintain a high level of empathy, patience, and professionalism in every interaction.
Document customer interactions, feedback, and resolutions in the system.
Escalate complex issues to the appropriate department or supervisor when needed.
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards.
Assist customers with account management, billing, orders, and technical support.
Identify opportunities to upsell or cross-sell products/services when applicable.
Continuously update knowledge of company offerings, processes, and tools.
Collaborate with team members and support departments to ensure customer satisfaction.
Contribute ideas for improving customer service processes and overall client experience.
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Customer Service Specialist
3 weeks ago
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Customer Service Specialist
2 weeks ago
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Customer Service
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Customer Service and Sales Specialist
2 weeks ago
Makati City, Philippines METACOM Full timeJob Description: Take your career to the next level in a role that combines customer service excellence with strong sales opportunities. As a Customer Service and Sales Specialist, you will engage with clients, build meaningful relationships, and provide solutions that drive both customer satisfaction and business growth. This position offers a competitive...
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Customer Service
4 weeks ago
Makati, Philippines Marie France Bodyline International, Inc. Full timeCustomer Service and Sales Specialist Are you a motivated and enthusiastic professional with a strong sales mindset? If you’re passionate about delivering great customer experiences and have a knack for sales, we want you on our team! We’re looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with...
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Customer Service Specialist
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Customer Service Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Thurston Software Solutions, Inc. Full time ₱240,000 - ₱300,000 per yearWe are seeking a detail-oriented and compassionate Customer Service Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, data entry, and insurance verification. The ideal candidate will have strong organizational skills, excellent...
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Walmart Customer Service
3 weeks ago
Makati, Philippines RemoteVA Full timeOverview Job Title: Walmart Customer Service & Data Entry Specialist Location: Remote We are looking for a Customer Service & Data Entry Specialist to manage Walmart orders, process data accurately, and ensure exceptional customer support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution...
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Customer Support Specialist
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Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱500,000 per yearCompany DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company that caters to clients across various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm, delivering technology-driven solutions to meet client needs.Role DescriptionThis is a full-time on-site role for a...
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Customer Service Specialist
4 weeks ago
Makati, Philippines Consistent Frozen Solutions Corporation Full timeBRIEF DESCRIPTION The Customer Service Specialist manages customer concerns with a problem-solving mindset, ensuring quick resolution, accurate communication, and stakeholder coordination. They nurture leads, analyze recurring issues, and contribute insights to improve processes and customer satisfaction. This role requires strong communication skills and...