Customer Service Specialist

1 week ago


Makati, Philippines Metacom Solutions Inc Full time

Customer Service Specialist – Job Responsibilities

Handle inbound and outbound customer inquiries through phone, email, or chat.

Provide accurate information about products, services, and company policies.

Resolve customer complaints and issues promptly and professionally.

Maintain a high level of empathy, patience, and professionalism in every interaction.

Document customer interactions, feedback, and resolutions in the system.

Escalate complex issues to the appropriate department or supervisor when needed.

Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards.

Assist customers with account management, billing, orders, and technical support.

Identify opportunities to upsell or cross-sell products/services when applicable.

Continuously update knowledge of company offerings, processes, and tools.

Collaborate with team members and support departments to ensure customer satisfaction.

Contribute ideas for improving customer service processes and overall client experience.



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