BPO WFM Assistant Manager

Work Setup: On-site in AlabangShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor’s/College Degree 3 years of WFM experience in a supervisory/assistant managerial/TL role Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls Flexible and...

Work Setup: On-site in Alabang Shift Schedule: Shifting Schedule Required Qualifications: Bachelor’s/College Degree 3 years of WFM experience in a supervisory/assistant managerial/TL role Excellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Responsibilities Manage, maintain, and improve reporting requirements for the campaign; Create dashboards and decks for business reviews and presentations; Knows basic automation of reports; Provides basic analysis to reports and gives recommendations on how to improve numbers; Communicate effectively with internal and external customers....

Requirements: Must have at least 2 years’ Quality Analyst experience in Financial, telco or banking Must have at least 6 months QA Supervisory experience. Must be able to report onsite (WFO) Background in Quality Tools and concepts (QPE Orientation, Quality Core Skills Training) Can work in Alabang or MOA site Can start ASAPBasic...

Job Responsibilities:•Assist in end-to-end recruitment processes, from sourcing to onboarding.•Monitor and maintain accurate timekeeping records for all employees.•Assist in the reconciliation of time and attendance data for payroll processing.•Maintain accurate digital and electronic records of employees and other HR files•Administer and ensure...

JOB DESCRIPTIONResponsibilities:Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details.This position needs to be aware of the financial situation of the account...

JOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the account...

JOB DESCRIPTION Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting details. This position needs to be aware of the financial situation of the account...

• Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

Job Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...

• Prepares a working schedule specifying the date of commencement and completion of a particular installation project• Takes charge of proper assignment of projects to supervisors and project engineers• Sees to it that all the necessary documents are complete in each project• Implements effective monitoring and control of manpower tools• Assists...

Job Description: Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc. Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives. Seeks opportunities to increase customer satisfaction and deepen client...

IGT is looking for a Travel Consultant, providing customer service support by responding to chat/emails and receiving calls on customer concerns on a 24/7 support operations. Responsibilities: Assist clients in planning and booking their travel itineraries, including airfare, hotels, car rentals, and activities. Handle booking reservations, process...

• Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators • Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

• Assists his superior in planning and organizing the overall activities of the Service Department in line with its objective of keeping the company's set quality and standards for regular and special service jobs of elevators and escalators• Assists his superior in the preparation of contract proposals for newly turned-over projects and old projects...

IGT is looking for a Travel Consultant, providing customer service support by responding to chat/emails and receiving calls on customer concerns on a 24/7 support operations. Responsibilities: Assist clients in planning and booking their travel itineraries, including airfare, hotels, car rentals, and activities. Handle booking reservations, process...

Responsibilities:• Sets team direction, resolves problems and provides guidance to members of own team.• Reviews service requests to ensure compliance with applicable criteria.• Responsible for conducting medical management review activities.• Ensure member access to medically necessary, quality healthcare in a cost-effective setting according to...

Job Description:Meets required performance standards including but not limited to managing Service Level, Productivity, Efficiency, Quality, etc.Works closely with the Contact Center Lead, Global Process Owner, and Senior Leadership to determine program goals and initiatives.Seeks opportunities to increase customer satisfaction and deepen client...

Job Responsibilities: • Assist in end-to-end recruitment processes, from sourcing to onboarding. • Monitor and maintain accurate timekeeping records for all employees. • Assist in the reconciliation of time and attendance data for payroll processing. • Maintain accurate digital and electronic records of employees and other HR files • Administer and...

• Prepares a working schedule specifying the date of commencement and completion of a particular installation project• Takes charge of proper assignment of projects to supervisors and project engineers• Sees to it that all the necessary documents are complete in each project• Implements effective monitoring and control of manpower tools• Assists...