Virtual Customer Service Representative

4 weeks ago


Santa Rosa, Philippines Rocket Station Full time

Key Responsibilities:
- Respond to customer inquiries through chat, phone, or email
- Troubleshoot product/service issues and resolve concerns
- Process orders, refunds, or service requests using client systems
- Escalate complex issues to the appropriate teams
- Log all interactions in the CRM/ticketing system accurately

Qualifications:
- 1–2 years of experience in a CSR role (remote experience preferred)
- Excellent English communication skills (written and verbal)
- Strong problem-solving skills and emotional intelligence
- Ability to stay calm under pressure with a professional tone
- Tech-savvy and adaptable to multiple platforms and CRMs

Preferred Tools Experience:
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Salesforce

System Requirements:
Main Computer Processor: at least i3 8th gen or i5 6th gen (quad-core) or higher
Back-up Computer Processor: at least dual-core or higher
Computer Memory/RAM: at least 8.00 GB (for both primary and back-up computers)
Computer Operating System: at least Windows 10 64-bit

Internet Speed:
Primary Connection: running on a 10 Mbps wired plan (10mbps and up preferred)
Back-up Connection: running at least 5 Mbps


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