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Front Office Receptionist
4 weeks ago
As Our hotel receptionist,you would be the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth check-in and check-out process.You will also be responsible for handling reservations, manage guest inquiries, process payments, and provide information about the hotel and local attractions.
Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Qualifications
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
