Customer Support Specialist

2 months ago


Pasig City, Philippines Offshore Business Processing Full time

Do you have service support experience and a freight forwarding background in one? We need you Hit the APPLY button now

Job Summary

HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning

Responsibilities
Client Specific tasks

Operations
Track and trace (tracking shipments and updating their status, etc.)
Update clients on shipment status and documents required
Document allocation
POD/Deliver order update

Posting payable invoices
Import and Export Coordination:
Dispatch shipments to trackers
Follow up on the status of a shipment
Send advice/escalate if there are delays to the original booking

Customer Service
Time slot request/booking
Spot rate/quotation
Sending emails for lead generation

Responsibilities
Creating and managing orders for new shipments
Creating import and export FCL, LCL and air forwarding jobs
Sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
Lodging sea cargo, export customs manifests and PRA
Coordinate cartage with transport and client
Answer phone calls and respond to emails from clients
Create potential clients in Client Intelligence and build a database based on the information provided
Draft quotes; follow-up feedback on proposals generated

Requirements
At least 2-years of experience in the same role/same industry is required for this position
Good customer service skills
Excellent English skills in both written and spoken
Ability to cope with repetitive or continuous support queries
Solid computer skills with the ability to learn new systems quickly
With positive attitude towards difficult situation
Willing to work in Cubao or Ortigas Site
Can start ASAP
Amenable to morning and weekend schedules



  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    About Multistyle Specialist Inc.We are a dynamic organization dedicated to providing top-notch sales services. Our team is comprised of highly skilled professionals who strive for excellence in every aspect of their work.Job Title: Senior Sales Support SpecialistEstimated Salary:$60,000 - $80,000 per annum based on experience and qualifications.Job...


  • Pasig, National Capital Region, Philippines JOB MATCHMAKER Full time

    Job OverviewAs a Customer Support Specialist at Job Matchmaker, you will be responsible for providing comprehensive support to our sales and marketing teams while effectively managing our Customer Relationship Management (CRM) system.The ideal candidate will possess a strong understanding of sales and marketing processes, excellent organizational skills, and...


  • Makati City, National Capital Region, Philippines Industrial Support Full time

    Job Title: Recruitment Specialist - Industrial SupportAbout the Role:We are seeking a highly skilled and motivated Recruitment Specialist to join our team at Industrial Support. As a key member of our recruitment team, you will be responsible for sourcing potential candidates from various channels online and offline.About You:To be successful in this role,...


  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    Job Overview:Neksjob Philippines is seeking a highly skilled Senior Customer Support Specialist to join our team. This role will be responsible for providing exceptional customer service and support to our business and end-consumer customers across multiple sub-families.About the Role:We are looking for a seasoned professional who can handle high-volume,...


  • Pasig, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Job Summary:In this role as a Customer Support Specialist, you will provide exceptional support to our customers through various channels. This involves answering customer inquiries about our products and services, providing prompt and courteous responses, and assisting with product or service-related questions.Key Responsibilities:Handling incoming calls,...


  • Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    Gratitude Philippines Job OpportunityAre you looking for a dynamic and challenging role in customer service?We are seeking a highly skilled Customer Support Specialist to join our team in Ortigas Center, Pasig City.About the Role:This is an exciting opportunity to work with a leading company in the industry, providing top-notch support to our clients.You...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    We are seeking a skilled Client Experience Specialist to join our team at Mida Food Specialist. As a key member of our sales department, you will play a crucial role in providing exceptional customer service and ensuring seamless communication with clients.Job Description:The successful candidate will be responsible for:Receiving and processing customer...


  • Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    OverviewWe are seeking a highly skilled Healthcare Customer Support Specialist to join our team at Manpower Core Group Inc. in Pasig City.


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    About UsMultistyle Specialist Inc is a dynamic organization that prides itself on efficiency and quality in its operations.Job DescriptionWe are seeking an experienced Logistics Operations Specialist to join our team. As a key member of our logistics department, you will play a crucial role in ensuring the smooth operation of our warehouse and distribution...

  • IT Support Specialist

    7 months ago


    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...

  • IT Support Specialist

    7 months ago


    Pasig City, Philippines Anytime Cleaners Corp. Full time

    IT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic and growing organization committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients.Job Title: Airline Customer Support SpecialistJob SummaryWe are seeking an experienced and skilled Airline Customer Support Specialist to join our team in Pasig City. As a key...


  • Pasig, National Capital Region, Philippines WHR Global Consulting Full time

    WHR Global Consulting, a leading talent solutions provider, is seeking an exceptional Customer Support Specialist to fill a role for its client based in Ortigas Center.This is a direct hiring opportunity for a dayshift full-time position.The ideal candidate will possess a 4-year degree, preferably in communications or business management, and have at least 6...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Company OverviewAs a member of the Multistyle Specialist Inc. team, you will have the opportunity to work in a dynamic and innovative environment that fosters growth and development.SalaryWe offer a competitive salary of $65,000 per year, commensurate with experience and qualifications.Job DescriptionThe Recruitment Specialist is responsible for recruiting...


  • Pasig, National Capital Region, Philippines Primover Consultancy Services Inc Full time

    Primover Consultancy Services Inc is seeking a highly skilled Customer Service Support Specialist to join their team. This role involves providing exceptional customer support and ensuring that clients receive the best possible experience.ResponsibilitiesTo respond to customer inquiries with compassion and active listening, ensuring that each interaction is...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    We are seeking a highly skilled Customer Support Specialist to join our team at Neksjob Corporation.About the RoleThis is an exciting opportunity for individuals who enjoy working with customers and providing top-notch service. As a Customer Support Specialist, you will be responsible for handling customer inquiries and requests in a timely and professional...


  • Iloilo City, Western Visayas, Philippines XtendOps Philippines Full time

    XtendOps Philippines is seeking a dedicated and enthusiastic Customer Support Specialist to provide outstanding service and support to our customers. The ideal candidate will have proven experience in a customer-facing role, excellent communication skills, and strong problem-solving abilities.The Customer Support Specialist will be the primary point of...


  • Angeles City, Central Luzon, Philippines Neksjob Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Neksjob.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional support to customers. As a Customer Support Specialist, you will be responsible for handling customer inquiries and resolving...


  • Pasig, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

    About UsTalent Outsourcing Channel Solutions is a leading provider of customer service solutions, offering a range of services to help businesses thrive in today's competitive market.Job SummaryWe are seeking highly skilled and motivated individuals to join our team as Remotely Based Customer Support Specialists. As a key member of our team, you will be...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Eteam Workforce Private Corporation is seeking highly skilled individuals to join our team as Customer Support Specialists. In this role, you will have the opportunity to work with a dynamic and growing company, providing exceptional customer service and support.CompensationThe estimated salary for this position is up to ₱25,000 per month, depending on...