Spanish Outreach Specialist

4 weeks ago


Makati City, National Capital Region, Philippines Phoenix Virtual Solutions Full time

• Making all/any outgoing calls to the patients

• Answer all incoming calls from the patients.

• Manage the physicians/doctor's appointment calendar

• Manage and organize Electronic Medical Records (EMR)

• Record, review, and take steps to follow-up on and resolve patient complaints

• Analyze complaints to enhance the overall quality of care

• Create and maintain record-keeping files and systems for both the physicians and the patients

• Assure confidentiality of paperwork, documents, and calls

• Handle calls from providers and plan members regarding balance inquiries and generate

• appropriate resolutions if necessary and required

• Maintain timely communication with patients

• Represent the Client in an approachable, pleasant, and professional manner

• Be open to accepting new challenges and tasks as they arise.

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