Customer Service Professional

4 weeks ago

LapuLapu, Philippines Manulife Full time

Manulife Lapu‑Lapu, Central Visayas, Philippines Customer Service Professional (₱30,000 Sign‑On Bonus for hires starting September 1 – November 30 , 2025) Manulife Contact Center seeks professionals genuinely excited to help our customers. In this role you will engage and connect with clients across the United States, Canada, and Asia to provide product and services information and help resolve emerging concerns. Position Responsibilities Answer incoming customer calls regarding policy/contract information, issues, service questions, and general client concerns. Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests. Resolve or negotiate “win‑win” solutions to caller issues directly or by consulting with appropriate resources. Document and track significant caller discussions or complaints and follow‑up on customer calls whenever necessary. Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats. Required Qualifications Experience & Competencies: 2 years of international voice customer service experience. Strong customer service skills – ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service. Strong analytical and problem‑solving skills to comprehend, solution and act on presented customer concern or problem. Excellent English communication skills (spoken and writing). Education: Completed 2 years of college, associate degree, or bachelor's degree. Schedule: Amenability to work night full‑time, shifting schedules, weekends, and Philippine holidays (when needed). Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need and/or current external environment). Should also be amenable to work in Mactan Newtown, Lapu‑lapu City. Preferred Qualifications Experience in supporting finance, healthcare, insurance related accounts. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #J-18808-Ljbffr

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