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Customer Service Repsentative

4 months ago

Cebu, Philippines Interactech Solutions Inc. Full time

JOB SUMMARY
Provides helpful information, answering questions and responding to complaints. They are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.

JOB RESPONSIBILITIES AND DUTIES:
● Handles customer inquiries through the use of online media/phone.
● Assesses individual issues and takes appropriate actions to ensure that customer's needs are met.
● Coordinates with other teams based in different locations that share similar objectives.
● Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party.
● Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
● Follow up on unresolved inquiries through emails or phone calls.
● Coordinate with Payment Team regarding customers pending cases such as deposit and withdrawal transactions.
● Complete logs, records, and daily shift reports.
● Performs other functions and special projects as assigned.

JOB QUALIFICATIONS:
● Must possess at least college degree in any field; open for fresh graduate and no work experience.
● Experience in customer service or handling of international clients is a plus.
● Knowledgeable of basic computer operations (MS Office).
● Must be willing to work in shifting schedules.