Customer Service Representative

2 days ago


Cebu, Philippines Neksjob Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Neksjob. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and timely information to customers regarding our products and services
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
  • At least Senior High School Graduate (new curriculum) / College Graduate (old curriculum)
  • Healthcare experience is an advantage
  • Fluency in written and spoken business English
  • Fast, accurate, and efficient data entry skills
  • Problem-solving skills
  • Active listening
  • Willing to work onsite
What We Offer:
  • Paid training
  • Competitive salary plus allowances
  • Monthly performance incentives
  • Career development and advancement opportunities


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