SAP Applications Support

4 weeks ago

Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Description
I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or the overall purpose of the job.)

● Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific period following agreed service level agreement timelines.

● Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).

● Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.

II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.)

1. Incident Management

a. Receives incidents from the L1's for resolution and support and works continuously with them to gain information beneficial to the resolution of the incident.

b. Performs deep analysis and investigation of the incident received from the L1's.

c. Diagnose faults and determine whether new incidents are related to known errors or existing incident records.

d. Consults and works with his or her Domain Lead regarding the incident as well as the business domain processes.

e. In case of major or P1 incidents, L2 application support is expected to diagnose and to identify root cause and provide a workaround or solution to the incident as quickly as possible within the scope of his or her level.

f. If a major incident occurs after working hours then he or she would have to be available to resolve the issue on priority.

g. Directly communicates with end customers for additional information of the incident.

h. Escalates to the L3's when technical skills are out of scope to complete the tasks or do not solve the incident.

i. Contributes to the knowledge base essential for continuous process improvement for the L1's and for his own role.

2. Problem Management

a. Identifies, reports and submits details of potential problems to the Problem Manager for his or her review.

b. Reviews, analyzes, and investigates the problem in order to identify its root cause and provide corrective action/permanent solution or preventive action.

c. Consults and works with his or her Domain Lead regarding the problem.

d. Identifies and reports the need for a change request to resolve the problem.

e. Creates and documents root cause analysis details, workaround, and corrective/preventive actions.

f. Implements corrective/preventive actions to the problem within the scope of his or her level.

g. Verifies if the action has addressed the root cause. Additionally, ensures that the implemented action does not result in another incident.

h. Provides an update to the Problem Manager regarding the outcome of the implementation.

3. Change Management

a. Identifies the incident or problem if it requires a change request to resolve the issue.

4. Administrative

a. Understands and complies with CMMI standards of the organization.

b. Maintains and updates daily monitoring of service deliverables.

c. Prepares and submits needed reports.

5. Teamwork

a. Consults with Domain Lead for direction, guidance, work and performance details, career development and also raises issues, concerns and suggestions for his or her own betterment as well as for team and organization.

b. Ensure continuity of providing service by flexibly adjusting to help other team members.

c. Assists in the knowledge transfer during project turn-over.

6. Learning and Development

a. Expands knowledge on business processes and IT related information.

b. Stays up to date on current technology, systems information, problems, changes and updates relevant to the team.

7. Performance of other tasks as maybe assigned

  • SAP Concur

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Concur

    7 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur - Service Assistant Coach, Professional - Night ShiftAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual...

  • SAP Concur Customer Support Specialist

    7 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP SE is seeking a skilled Service Assistant Coach to join our customer support team. In this role, you will be responsible for providing technical assistance and guidance to clients using SAP Concur products and services.Your primary focus will be on ensuring that clients receive high-quality support and achieve their business objectives. You will work...

  • SAP Concur

    5 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Concur

    5 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Concur: CFE Consultant

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    As a CFE Consultant, you will work with a portfolio of customers for multiple regions. You will work as a subject matter expert, communicating a variety of topics, ranging from product capabilities to support tickets to projects. You will be responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer...

  • Customer Service Consultant for SAP Concur

    7 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    We are seeking an experienced Service Assistant Coach to join our team. As a key member of our customer support organization, you will be responsible for delivering exceptional service to our clients in the Americas region.In this role, you will provide technical guidance and support to clients using SAP Concur products and services. Your expertise will help...

  • SAP Concur: Care Services Consultant

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP Concur: Care Services Consultant (mid shift)At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...

  • CFE Associate Consultant

    4 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Support Specialist

    6 days ago

    Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Overview:Hunter's Hub Incorporated is seeking a highly skilled SAP Applications Support professional to join our team. As a key member of our support staff, you will be responsible for providing technical expertise and assistance to end customers in resolving application-related issues.About the Role:We are looking for an experienced IT professional with...

  • Customer Advocate

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    Customer Experience ExpertAs a Care Services Consultant at SAP, you will play a critical role in shaping the customer experience through expert guidance, timely support, and seamless communication.Key responsibilities will include:Onboarding new customer or partner projects by facilitating data gathering for implementation projects.Validating and defining...

  • Global Business Transformation Expert

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP enables organizations to drive digital transformation and achieve business excellence through its innovative cloud-based solutions. By leveraging SAP's expertise, companies can streamline operations, enhance customer experiences, and gain a competitive edge in the market.About SAPSAP SE is a leading enterprise software company that helps organizations...

  • Concur - Auditor (German Speaking)

    5 days ago

    Makati City, National Capital Region, Philippines SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...

  • Care Services Specialist

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    Care Services Consultant Job SummaryThis position involves serving as a key point of contact for a defined customer group, working closely with Support, Care Services consultants, and Customer Success Partners to communicate with customers regarding various topics, including support tickets, configuration changes, service performance, and other...

  • CFE Associate Consultant

    7 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • CES Associate Consultant/Auditor II

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    CES Associate Consultant/Auditor II (Language Auditor) - Portuguese SpeakingAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is...

  • SAP LO

    16 minutes ago

    Makati City, National Capital Region, Philippines NNIT Full time

    NNIT Makati, National Capital Region, PhilippinesSAP LO (SD) Consultant6 days ago Be among the first 25 applicantsAbout the Role/ProjectWe are seeking an experienced Advanced/Senior SAP SD (Sales and Distribution) Consultant to join our team. The ideal candidate will have extensive experience in the design, configuration, and implementation of SAP SD...

  • SAP Developer

    3 weeks ago

    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Monthly Salary: ₱70000Location: TaguigResponsibilities1. Code Quality & Security - Follow *security coding practices* to prevent vulnerabilities, using *code reviews* for validation. - Notify the *Technical Architect and Project Manager* about any issues that could impact project timelines or deliverables. - Collaborate with testers during...

  • Digital Innovation Consultant

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP solutions empower organizations to drive innovation, improve efficiency, and enhance customer experiences. As an SAP expert, you'll play a key role in helping clients unlock the full potential of SAP technology and achieve their strategic objectives.About SAPSAP SE is a global leader in enterprise software solutions, with a rich history of innovation and...

  • Cloud Solutions Architect Leader

    6 days ago

    Makati City, National Capital Region, Philippines SAP SE Full time

    SAP solutions empower organizations to transform their businesses and drive growth through innovation, agility, and customer-centricity. As an SAP expert, you will play a key role in helping customers unlock the full potential of SAP technology and achieve their strategic objectives.About SAPSAP SE is a global leader in enterprise software solutions, with a...