Customer service representative

1 week ago

Mactan, Philippines JK.hiring30 Full time

COMPANY PROFILE: It is a Consultancy company that established in the year of 1978. This UK-based company specializes in helping manufacturing organizations achieve operational excellence. It collaborates with customers in the sophisticated industrial, pharmaceutical, and medical device industries.

Position: Customer service representative
Company Industry: Consultancy Firm
Work Location: Mactan Cebu
Work Schedule: Nightshift
Salary: Php30,000-Php50,000
Work Set Up: Work on Site

BENEFITS:
- Free Accommodation
- HMO
13th month pay
- Government Mandated Benefits
- Leave Credits
- Vacation Leave

JOB REQUIREMENTS:
Open to Undergraduates
- With at least 3 years’ experience as a customer service representative
- Willing to work in Mactan Cebu
- Can start as soon as possible
- Amenable to Nightshift schedule

JOB RESPONSIBILITIES:
- Customer service agents provide information about goods and services and assist clients with grievances and inquiries.
- Issue resolution: Recognize and resolve client concerns, offer fixes, and, if required, refer complicated issues to a manager or relevant division.
- Order processing: Help clients place or edit orders, handle refunds and exchanges, and process payments.
- Product knowledge: To give clients accurate and thorough information, keep up-to-date expert knowledge of the business's goods and services.
-Customer service: Respond to inquiries and issues from clients by phone, email, live chat, or social media.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
-Initial Interview
- Final Interview
- Job offer

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