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Client Success Manager

2 months ago

Davao City, Philippines Callbox Asia Pacific Full time

Join the Callbox team and elevate your career as an experienced and motivated professional with proven client success and B2B sales track record. As a dynamic and leading player in the B2B marketing industry, Callbox is renowned for delivering tailored solutions to clients worldwide. Our Client Success Managers play a pivotal role in ensuring the success of our programs by overseeing team performance, maintaining client relationships, and fostering positive interactions.

Scope of Responsibilities

- Oversee the team’s performance, ensuring work efficiency and diligently tracking program status.
- Represent the company during programs, actively engaging with clients, and providing comprehensive reports on every aspect of the program.
- Maintain and strengthen relationships with the assigned clients through consistent and proactive customer contact.
- Regularly update clients on program status and promptly address any immediate concerns during programs.
- Minimize client attrition by skillfully renewing service contracts.
- Identify potential client concerns and proactively resolve them to enhance overall satisfaction.
- Upsell clients on additional products and services offered by the company to maximize value.
- Ensure that the client’s Key Performance Indicators (KPIs) needs are met within the specified time frame agreed upon in the contract.
- Keep the Senior Client Success Manager/Operations Manager informed of any changes or feedback coming from the client.
- Report directly to the Senior Client Success Manager/Operations Manager; in the absence of the Senior Manager, report directly to the CEO.
- Undertake additional tasks assigned by the Senior Manager or the CEO.

Qualifications:

- Minimum of three (3) years experience as a Supervisor or Manager in a related field.
- Proven work experience in customer-facing role, preferably in a client success or account management capacity (external)
- Exceptional ability to communicate and foster positive business relationships
- High computer literacy and quick learner of new software
- Self-driven and proactive nature.
- Possesses a Bachelor's degree preferably in Communications, Business, Marketing, or IT
- Amenable to work in an office-based setup.
- B2B Sales experience is required

Why Callbox?

- Fixed Schedule and Weekend Off
- Lucrative Weekly and Monthly Cash Incentives.
- Advancement Opportunities
- Outstanding Health and Medical Benefits
- Free Meals every day
- Office-based
- Monthly Big Corporate events and parties
- Benefits - Medical, Dental Healthcare, Miscellaneous Allowance, Loans, and More

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