Concur Client Success Manager

3 days ago

Makati City, National Capital Region, Philippines SAP Full time

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the role

As a SAP Concur Client Success Manager, you will play a vital role in shaping our clients' experiences and outcomes. You will develop trustworthy relationships with clients through proactive engagement. Your success in this role will be measured by revenue growth, client retention, and the strength of these relationships. To help our clients thrive, you will offer them industry insights and best practices, making sure they feel supported throughout their journey with SAP Concur. This role is an exceptional opportunity to polish your skills in a dynamic environment.

Who you are

This role will suit you if you enjoy:

  • Constructing a territory plan to actively engage with clients throughout their lifecycle.
  • Developing robust relationships with each client through virtual meetings.
  • Achieving account retention and revenue targets quarterly.
  • Serving our clients and internal resources with integrity.
  • Acquiring and enhancing the ability to speak competently about industry best practices and SAP Concur products.
  • Collaborating with our Sales teams to spot sales opportunities.
  • Contributing to process development and organizational growth projects.
  • Utilizing opportunities for training and career development.

Preferred Skillset:

  • A proven track record of exceeding targets.
  • Ability to lead and have an impact on client meetings.
  • Inquisitive mindset that asks thought-provoking questions.
  • Capability to successfully manage internal and cross-functional relationships.
  • Highly organized and capable of managing numerous activities and deadlines.
  • Willingness to adapt to change.
  • Thrives in an enterprising and evolving environment.

Get to know us

We are driven by the value of diversity and seek to foster an inclusive environment. We live by several key values:

  • Value Inclusion: We create a space for all ideas, encourage authenticity, and believe that diverse perspectives and experiences drive our success.
  • Invest in Collaboration: We set aside ego to achieve our goals, working cohesively and prioritizing collaboration while maintaining trusting relationships.
  • Display Passion: We are committed to continuous learning, growing, and succeeding.
  • Build and Honor Trust: We uphold trustworthiness by listening, being open about failures, seeking to understand, and having candid conversations.
  • Make a Difference: We're catalysts, taking action to instigate change and owning the outcomes.
  • Adapt to Change: We remain composed and focused under pressure, taking a systematic approach to achieving objectives.
  • Demonstrate Empathy: We seek to understand and recognize others' perspectives, letting it guide our actions.
  • Prioritize Integrity: We approach every scenario with honesty and transparency, never compromising ethical behavior, no matter the circumstance.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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