Customer Support Associate
5 days ago
We're looking to hire a Customer Support Associate who will play a key role in helping our customers achieve their goals through our platform.
About the RoleThe ideal candidate is an excellent communicator, passionate about customer support, and able to understand and resolve customer needs timely via Email, Chat, or Calls.
Key Responsibilities:- Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
- Troubleshoot technical issues - Zendesk.
- Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
- For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
- Training customers on tools, acting as a key interface with customers via phone and email support in a professional and efficient manner.
- 1-3 years of professional experience in a similar customer-supporting role.
- Proven track record of providing support for complex issues, products, and processes.
- Experience working with support tools like Zendesk, JIRA, Salesforce, Slack, etc.
- Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and focus on the task at hand.
- Communication: emotionally intelligent, strives to always be helpful, empathetic with customers.
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Customer Support Associate
4 days ago
Makati City, National Capital Region, Philippines Valeros Business Company Full timeJob OverviewThe Valeros Business Company is seeking a skilled Customer Support Associate to join our team. As a key member of our customer experience department, you will be responsible for providing top-notch service to our clients.This role is ideal for individuals with a background in the Customer Experience (CX) industry and a strong commitment to...
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Remote Customer Care Associate
20 hours ago
Caloocan City, National Capital Region, Philippines Skyline Live Support Full timeOverview:Skyline Live Support is a leading provider of customer support services, committed to delivering exceptional experiences to our clients. We are seeking a highly skilled Remote Customer Care Associate to join our team, responsible for providing support to customers via email, chat, and phone.Job Responsibilities:Provide responsive and courteous...
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Customer Support Associate
2 days ago
Makati City, National Capital Region, Philippines TOP BANK PH Full timeAbout the Role\We are seeking a Customer Support Associate to join our team at TOP BANK PH.\Your Responsibilities\\Process daily transactions accurately and honestly, ensuring timely and precise results while following established policies.\Assist clients, address inquiries, and resolve concerns within your authority, providing excellent customer service and...
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Customer Support Associate
6 days ago
Makati City, National Capital Region, Philippines HORIZON NETWORK Full timeAt Horizon Network, we are seeking a skilled Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service via phone and live chat.About the RoleThis is a full-time opportunity that requires the ability to work in a shifting schedule and public holidays. The ideal candidate will have a...
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Customer Support Associate
5 days ago
Quezon City, National Capital Region, Philippines Gratitude Philippines Full timeGratitude Philippines is seeking a Customer Support Associate to join our team.About the RoleThe Customer Support Associate will be responsible for providing excellent customer service and support to our clients. The ideal candidate will have at least 6 months of experience in BPO Travel or Sales, with a strong focus on delivering exceptional results.Key...
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Customer Support
4 weeks ago
Caloocan City, National Capital Region, Philippines Skyline Live Support Full timeSkyline is looking for talented individuals like you to join our awesome team Become a Customer Support for our office in South Caloocan site. This role will focus on driving customer satisfaction by answering their queries and addressing issues promptly thru chats, emails & calls.BENEFITS AND FREEBIESSigning up with Skyline makes you eligible to enjoy the...
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Frontline Support Associate
2 days ago
Makati City, National Capital Region, Philippines Recruitment Hub by M and J Solutions Provider Inc. Full timeWe are seeking a highly skilled Frontline Support Associate to join our team at Recruitment Hub by M and J Solutions Provider Inc. In this role, you will be responsible for providing frontline support to customers, addressing their inquiries and resolving issues in a timely manner.As a Frontline Support Associate, you will be the initial point of contact for...
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Technical Support Associate
6 days ago
Makati City, National Capital Region, Philippines Pinoybisnes Full timeJob Title: Technical Support AssociateWe are looking for a skilled Technical Support Associate to join our customer support team. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues related to our products and services.Key Responsibilities:Respond to client inquiries and resolve technical issues through...
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Customer Support Specialist
1 day ago
Caloocan City, National Capital Region, Philippines Skyline Live Support Full timeAbout Skyline Live SupportWe are a dynamic company that aims to provide top-notch customer support services to our clients. Our team of experts is dedicated to delivering exceptional service, ensuring customer satisfaction, and building long-lasting relationships.Job Description:We are looking for highly skilled and motivated individuals to join our team as...
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Customer Support Optimization Specialist
6 days ago
Caloocan City, National Capital Region, Philippines Skyline Live Support Full timeWe are seeking a seasoned Customer Support Optimization Specialist to join our team at Skyline Live Support. In this role, you will be responsible for enhancing our customer support function by optimizing support workflows, reducing resolution times, and improving overall customer satisfaction.The key aspects of this position include:Process Optimization:...
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Associate Customer Service Representative
6 days ago
Makati City, National Capital Region, Philippines Pinoybisnes Full timeAssociate Customer Service Representative Job SummaryWe are seeking a highly organized and detail-oriented Associate Customer Service Representative to join our customer support team. As a key member of our team, you will be responsible for providing excellent customer service through various channels.Responsibilities:Answer client inquiries and resolve...
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Customer Experience Associate
3 days ago
Makati City, National Capital Region, Philippines Edufied (BEfied Group) Full timeWe are looking for a talented Customer Experience Associate to join our team at Edufied (BEfied Group). As a key member of our support team, you will be responsible for delivering exceptional customer experiences.The Customer Experience Associate responsibilities include:Providing prompt and accurate responses to customer inquiries via phone, email or...
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Customer Experience Associate
1 week ago
Makati City, National Capital Region, Philippines Etaily Full timeAt Etaily, we are seeking a highly skilled and dedicated Customer Care Associate to join our team. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and demonstrate a passion for delivering exceptional customer experiences.The Customer Care Associate plays a vital role in ensuring that our clients receive...
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Customer Support Specialist
6 days ago
Makati City, National Capital Region, Philippines Romil Anunciado Full timeCompany OverviewRomil Anunciado is a world-class Fintech client seeking passionate individuals to join our team as Customer Support Associates. We are committed to providing exceptional customer experiences, and we're looking for talented professionals who share our vision.
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Customer Success Associate
5 days ago
Makati City, National Capital Region, Philippines Tricog Health Full timeJob DescriptionWe are seeking a highly motivated Inside Sales Associate to join our Operations team. As a key member of this team, you will drive revenue growth through proactive customer engagement, lead qualification, and effective sales strategies.Your primary responsibilities include establishing and nurturing customer relationships, understanding their...
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Support Associate
6 days ago
Makati City, National Capital Region, Philippines Romil Anunciado Full timeAbout UsWe're Romil Anunciado, a dynamic and innovative Fintech company dedicated to delivering top-notch services. Our team is comprised of highly skilled professionals who thrive in a fast-paced environment. As a Customer Support Associate, you'll be part of a collaborative team that's passionate about making a difference.
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Makati City, National Capital Region, Philippines Neksjob Philippines Full timeJob Overview:As a Customer Support Associate, you will handle a mix of voice and non-voice interactions, assisting customers with product inquiries, order tracking, and general support.Qualifications:-Completed at least 2nd-year college with no back subjects-At least 1 year of customer service experience -Experience handling a UK-based account for at least 2...
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Customer Support Associate for Retail
3 days ago
Quezon City, National Capital Region, Philippines TORCH Solutions Full timeWe are looking for a dedicated and customer-focused individual to join our team as a Customer Support Associate for Retail. In this role, you will provide exceptional service to our retail customers, assisting them with inquiries, order issues, returns, and other product-related concerns. The ideal candidate will possess excellent communication skills, a...
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Customer Service Associate
3 days ago
Makati City, National Capital Region, Philippines Pinoybisnes Full timeWe are seeking a Customer Service Associate to join our team at Pinoybisnes.Company OverviewDeltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors, and other project-based...
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Support Associate
2 days ago
Quezon City, National Capital Region, Philippines Paulito Angus Apartment Full timeWe are looking for an experienced Support Associate to join our team at Paulito Angus Apartment. As a Support Associate, you will be responsible for providing exceptional customer service by assisting clients, addressing their needs, and ensuring a positive experience.ResponsibilitiesGreet customers and provide assistance with inquiries, concerns, and...