Customer Service Specialist

4 days ago

CEBULEYTE, Philippines Dempsey Resource Management Inc. Full time

JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving
issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on
Amazon.
● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
online selling policies.
● Ensures that assigned brands achieve excellent performance ratings on Amazon and other
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's
website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates.
● Confirms, cancels, and processes refunds for orders as needed.
● Sends out notifications for order delays.
● Coordinates with shipping carriers to investigate lost packages and defective product claims.
● Builds customer trust and earns positive feedback.
● Updates internal tools, such as spreadsheets.
● Helps maintain excellent metrics on Amazon and other marketplaces.
● Handles special projects assigned by the Manager.
● Supports the Customer Service Manager and acts as the point of contact in the absence of the
Manager or when needed.
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good computer skills and knows how to navigate the internet
● Good Attendance record in previous employment
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Can work on the night shift.
● Willing to work on weekends with a rotational schedule

  • Customer Support Specialist

    3 weeks ago

    Leyte, Philippines Beepo Full time

    Overview Discover your 100% YOU with Beepo! Position: AU Customer Support Specialist Location: Central Luzon Work setup & shift: Remote | Day Shift What's in it for you? Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off) Employee Referral Program Work Life Balance Your Role As an AU Customer Support Specialist, you are responsible...

  • Implementation Specialist, Professional Services

    2 weeks ago

    Leyte, Philippines ClickUp Full time

    Implementation Specialist, Professional Services Join to apply for the Implementation Specialist, Professional Services role at ClickUp About the Role At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI...

  • Customer Service Specialist

    4 days ago

    Cebu City, Philippines Dempsey Resource Management Full time

    Job Description Customer Service Specialist role at Dempsey Resource Management Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team...

  • Customer Service Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines J-K International Language Center Full time ₱240,000 - ₱264,000 per year

    COMPANY PROFILE: It is an IT Company that already have 23 years in the industry.They offer a range of online presence, cloud hosting, and digital marketing servicesThey aim to have an easy use in digital tools that may support products and localsupport.Position: Customer Service SpecialistCompany Industry: IT CompanyWork Location: Cebu IT Park, Cebu CityWork...

  • Customer Service Specialist

    4 weeks ago

    Leyte, Philippines Buscojobs Full time

    Section Supervisor- Customer Service Representative Hilongos, Leyte ₱ - ₱ Y Prince Retail Group of Companies Posted 1 day ago Job Description About us To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores...

  • Customer Service Support Specialist

    2 days ago

    Cebu City, Philippines CPI Management Services Full time

    About the role Are you a customer service superstar looking to join a growing retail and consumer products company? CPI Management Services is seeking a Customer Service Support Specialist to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and...

  • Specialist - Fraud, Customer Service - Cebu

    2 hours ago

    Cebu City, Philippines JPMorgan Chase & Co. Full time

    Cebu, Central Visayas, Philippines Job Information Job Identification Job Category Account Service Business Unit Consumer & Community Banking Posting Date 06/26/2025, 06:22 AM Job Schedule Full time Job Description At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service...

  • Customer Service Team Lead

    4 weeks ago

    Leyte, Philippines Buscojobs Full time

    Job Description Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager. ESSENTIAL REQUIREMENTS: Confident in speaking American...

  • Customer Service Specialist

    7 days ago

    Cebu City, Philippines Cagayan State University Full time

    Customer Service Specialist responsible for outbound calls, relationship building, and sales opportunity generation using CRM systems. Your Role Here’s what you will be doing: Making outbound calls to generate UR contract opportunities. Engaging with existing customers to build relationships and identify service opportunities. Generating and qualifying...

  • Customer Experience Specialist

    3 days ago

    Leyte, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱300,000 per year

    Location: Baybay, LeyteInterview Mode: face to face (Onsite)Work Set-up: OnsiteWork Schedule: Monday - Friday (Night shift )RESPONSIBILITIES:Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.Represents the brands to which he/she is assigned and familiarizes themselves with each brand's online selling...