See more Collapse

CSR/Lead Gen

1 month ago

Manila, Philippines ACCPRO INTERNATIONAL Full time

Client Services Representative/ Lead Gen
A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers
on behalf of the company. Their duties include answering phone calls or emails from customers to answer
questions, participating in meetings with the customer service team to discover new communication tactics, and
maintaining expert knowledge about company products or services to help customers best.
Customer Success Manager
Customer Service Representative duties and responsibilities
A Customer Service Representative has to support customers. This primary responsibility covers lots of tasks, such
as:
● Providing introductory information to new customers,
● Ensuring that customers are satisfied with products or services,
● Following up with clients or customers to check that they’re still satisfied with any purchases,
● Letting customers or clients know about additional products or services
● Determining the quickest, most effective ways to answer a client’s or customer’s questions
● Escalating queries and concerns
● Troubleshooting common issues with a product or service
● Working with a team of CSRs and other departments to find appropriate solutions
● United States (EN)
● Are you a Job Seeker? Find Jobs
● Example Customer Service Representative Job Descriptions Posted on Indeed
● Customer Service Representative job descriptions samples from the 30M job descriptions from employers
hiring on Indeed.
Some of the functions the Customer Service Associate will perform:
● Embodies our values: Serve Others and Own It
● Assists in fostering an energetic and positive working environment
● Frequently communicates with customers via phone
● Partners with all team members to create an easy transaction and excellent in home delivery service
● Develops strong relationships with customers who shop with us in-store and online
● Listens to the customers’ needs and presents possible options
The Ideal Candidate will have, among other skills and abilities:
● High school diploma or general education degree (GED); or equivalent combination of education and
experience
● Ability to read, write and comprehend simple instructions, short correspondence, and memos
● Demonstrated ability to handle customer calls displaying good phone skills
● Track record of serving others and putting team goals first
● Owners mindset; takes ownership over everything within scope of responsibility
● Proactive approach; identifies and solves problems
Job Summary
The CSR facilitates the patient registration flow, including such activities as patient identification; gathering
demographic information; securing accurate financial information; obtaining required signatures and documents;
and entering registration data into hospital information computer systems.
The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients
appropriately to the correct departments.
May work in many areas throughout the outpatient offices (Healthcare Associates, Pediatrics, Walk-In Care, RMH
Specialists, Medical Specialty Services) and Admissions/Call Center departments.
This dynamic position will allow the CSR to assist patients in many ways and by utilizing many personal and
professional skills.
Minimum Qualifications
Knowledge & Experience
● Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations,
possess a professional demeanor, able to adjust to change, ability to problem solve and work
independently and ability to work under stressful conditions, ability to remain focused and attention to
detail.
Knowledge-
● Computer systems, typing, public relations, essential office clerical duties.
Education-
● High school diploma or equivalent
● Two years of customer service experience preferred
Aptitudes
● Must be able to prioritize, utilize critical thinking, and adjust to change.
● Must be able to reason and use logical problem-solving skil

We have other current jobs related to this field that you can find below

  • CSR/Lead Gen

    1 month ago

    Manila, Philippines ACCPRO INTERNATIONAL Full time

    Client Services Representative/ Lead Gen A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication...

  • CSR/Lead Gen

    3 weeks ago

    Manila, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time

    Client Services Representative/ Lead GenA Customer Service Representative, or Customer Help Representative, is responsible for engaging with customerson behalf of the company. Their duties include answering phone calls or emails from customers to answerquestions, participating in meetings with the customer service team to discover new communication tactics,...

  • IT Business Partner

    1 day ago

    Manila, National Capital Region, Philippines First Gen Corporation Full time

    At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.We provide employees with ample opportunities and resources that...

  • IT Business Partner

    1 day ago

    Metro Manila, Philippines First Gen Corporation Full time

    At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.We provide employees with ample opportunities and resources that...

  • Sales Manager/Integrator Account

    3 weeks ago

    Manila, National Capital Region, Philippines New Gen Marketing, Inc. Full time

    Account & Relationship Management (Sales) This Sales Manager/ Integrator Account is expected to perform the following duties, without limitation:Managing the accounts of all clients within the assigned areaMaintaining good relation with clientsProviding technical support to clientsGenerating leads and sales opportunitiesHandling collection of...

  • CSR Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines Medium Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Senior Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines IntouchCX Full time

    IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with...

  • Lead Generation Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Creathink Solutions Full time

    We are seeking a highly motivated and experienced Lead Generation Specialist with a strong background in B2B sales. The ideal candidate will be adept at leveraging LinkedIn, email, phone calls, and social media to generate qualified leads and drive business growth. This role is crucial in identifying and nurturing potential clients to expand our market...

  • CSR (Revenue Cycle/Healthcare)

    1 week ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Position: Customer Service Representative (CSR)Account: Revenue Cycle (RCM) / HealthcareLocation: Pasig City - OnsiteSchedule: Nightshift scheduleEngagement: Direct Hire / Full time As a member of our customer service team, you will assist patients with their hospital admissions. There will be times when it moves quickly, and they will look to you to provide...

  • Team Lead Senior Front End Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines Motor Platform Full time

    Team Lead Senior Front End Engineer (React Native) Developers/Programmers (Information & Communication Technology) Fast Growth Business with Career OpportunitiesLearn and collaborate with a highly skilled teamWork Remotely with an Australian teamAbout UsMotorPlatform is an established Australian Automotive Software Company. It focuses on bringing outstanding...

  • CSR (Revenue Cycle/Healthcare)

    1 week ago

    Metro Manila, Philippines Nezda Technologies, Inc. Full time

    Position: Customer Service Representative (CSR)Account: Revenue Cycle (RCM) / HealthcareLocation: Pasig City - OnsiteSchedule: Nightshift scheduleEngagement: Direct Hire / Full time As a member of our customer service team, you will assist patients with their hospital admissions. There will be times when it moves quickly, and they will look to you to...

  • Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines TDCX Full time

    Digital & Search Marketing (Marketing & Communications) Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop...

  • Growth Marketing Lead

    3 weeks ago

    Manila, National Capital Region, Philippines StoreHub Sdn Bhd, OneStoreHub Pte Ltd Full time

    Are CAC, CPL, LTV, RoAS, CRO part of your daily vocabulary?If so, we are looking for a Digital Marketer who can lead digital marketing campaigns from conceptualization to execution at the highest quality for the Filipino market. As a digital marketer on our growth and marketing team, you'll be working closely in Kuala Lumpur, Malaysia with peers and channel...

  • Blended Acc. Voice and Non-voice

    7 days ago

    Manila, Philippines BPO Sapient Global Full time

    The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.One-day hiring processFree Medical HMO+ Free 2 dependentsFree use of Gym, Billiards and other amenities

  • Blended Acc. Voice and Non-voice

    1 week ago

    Metro Manila, Philippines BPO Sapient Global Full time

    The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. One-day hiring process Free Medical HMO+ Free 2 dependents Free use of Gym, Billiards and other amenities

  • Public Relations Supervisor

    1 week ago

    Manila, National Capital Region, Philippines South Asialink Finance Corporation Full time

    Corporate Communications is seeking for a dynamic and experienced professional to join the team as the Public Relations Supervisor/Deputy Corporate Communications Group Head. In this role, she will work closely with the Head of Corporate Communications Group Head and Chairman for Sustainability Charter to drive strategic communication initiatives that...

  • Public Relations Supervisor

    1 week ago

    Metro Manila, Philippines South Asialink Finance Corporation Full time

    Corporate Communications is seeking for a dynamic and experienced professional to join the team as the Public Relations Supervisor/Deputy Corporate Communications Group Head. In this role, she will work closely with the Head of Corporate Communications Group Head and Chairman for Sustainability Charter to drive strategic communication initiatives that...

  • Outdoor Advertising Marketing Manager

    3 weeks ago

    Manila, National Capital Region, Philippines HDI Adventures Inc. Full time

    Agency Account Management (Advertising, Arts & Media) The OOH Marketing is primarily responsible in taking active leadership of marketing projects and establish strong collaboration with Creatives and Sales group to ensure that artworks are successfully accomplished to targeted marketing activities.Responsibilities:Leads the planning, organizing, execution...

  • Business Development Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time

    Business Development Specialist / Account Executive Account & Relationship Management (Sales) • Analyze, enrich, and prioritize raw leads to qualify and/or distribute to appropriate channels.• Manage relationship with third party outbound telemarketing team to ensure engagement with Comcast Business' potential clients promote a positive brand image.•...

  • QA Engineer, Senior

    3 weeks ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    This position will lead the HCM Gen AI Adoption. He /she will also function as product owner and main architect. This includes design coordination with Infor OS platform team, IDS, and Landmark team. What You Will Need? Graduate of any computer related courseKnowledgeable of SDLCGood communication skills, both verbal and written.Working knowledge of tools,...