CSR Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Medium Full time

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Foundry, BGC, Taguig City.

What does a day in the life as a Team Lead look like?
  • Ensure that the team maintains a healthy, respectful, comfortable, and friendly working environment.
  • Help managers identify future leaders (we are also thinking about activation lead/billing lead positions in the near future).
  • Give support to managers to help resolve any office issues when/if needed.
  • Give support to new hires, make sure they have proper training etc.
  • Support managers and team members to achieve their goals.
  • Consistently update office budget and organization charts.
  • Help team members with any questions and help them grow professionally.
  • While remote, make sure employees have the office equipment they need to do their day to day.
  • Establish an effective communication bridge between Supportninja and client.
  • Establish effective communication between the PHIL team and MEX team.
  • Help achieve and maintain a low employee turnover rate.
  • Organize events/activities to help maintain a healthy bond between employees.
  • Help incentive employees when they perform at an exceptional level.
  • Ensures that the teams follow client's company mission and goals.
  • Keep track of employees' PTO days and requests.
What are the required qualifications for a Team Lead?
  • Minimum 1 years of experience as a Team Lead (CSR/Voice Account) in a BPO or call center industry
  • Undergraduates are welcome to apply
  • Strong written and oral communication skills in English
  • Strong attention to detail and able to relate to different customers
  • A high level of process-orientation, critical-thinking, and resourcefulness
  • Ability to work effectively in sensitive and high-stress situations
  • Amenable to work onsite at The Foundry Office, BGC, Taguig

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.


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