Quality Analyst
6 days ago
Work Timing: Night Shift
Qualifications: Any Graduate Preferred
Skills:
A successful candidate must have proficient knowledge/capabilities in the following areas:
Ability to perform at a high level of productivity and quality.
Capacity to maintain a high level of accuracy.
Excellent written and oral communication skills required to represent Infinx Clients.
Computer skills including Microsoft Office Suite.
Skills to work independently and be resourceful with the ability to multitask.
Experience
2-3+ years’ experience in calling process.
Job Responsibilities
Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action taken and updated software, updated productivity report.
Identifying errors critical to process such as wrong analysis results to incorrect follow up,
Incorrect or incomplete information captured on call, Incorrect or incomplete action
taken, incomplete production report.
Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.
Ensuring the error must be communicated to associate and process owners. Associate
provided constructive feedback about the error committed and corrected.
Ensuring that Corrective Action Policy is adhered to and Improvements seen on
individuals being audited.
Ensure that every week team will be briefed about the major errors committed towards process. Team must be coached about the correct follow ups related to those errors.
Weekly/Monthly Quality performance report to be mailed to internal client on time.
Reports generated must be error free.
Maintaining the Quality Metrics i.e. Process quality score, Individual quality score,
number of errors, Corrective Action policy, Categorization of associates, documentation
of Fatal errors, Improvement plans, Process Knowledge Test etc.
Responsible for random transaction audits and performance of new hires during
OJT/Nesting period.
-
Quality Assurance Analyst
5 days ago
Cebu City, Philippines Neksjob Corporation Full timeQuality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems. They confirm that products or services meet the standards set by the company or the industry in which you’re working. QA has become synonymous with the software development process and technology products. However, jobs in quality...
-
Quality Assurance Analyst
5 days ago
Cebu City, Philippines Neksjob Full timeResponsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...
-
Quality Assurance Analyst
1 week ago
Makati City, Philippines Hunter's Hub Incorporated Full timeJob Description: Quality Assurance (QA) Analyst Role Overview As a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet...
-
Quality Assurance Analyst
6 days ago
Cebu City, Philippines Neksjob Full timeResponsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...
-
IT Quality Control Analyst Position
2 days ago
Makati City, National Capital Region, Philippines Nityo Infotech Full time**IT Quality Control Analyst Position Overview**Nityo Infotech is seeking an experienced IT Quality Control Analyst to join our team.**Primary Responsibilities:**Design and implement test plans to validate product functionalityAnalyze and troubleshoot defects, collaborating with developers to resolve issuesContribute to process improvements and quality...
-
Quality Assurance Analyst
7 days ago
Makati City, Philippines Hunter's Hub Incorporated Full timeJob Description: Quality Assurance (QA) Analyst Role Overview As a Quality Assurance (QA) Analyst, you will play a critical role in ensuring the delivery of high-quality software solutions and business processes. Your responsibilities will include designing and executing test plans, identifying and reporting defects, and ensuring that systems meet...
-
Quality Analyst
6 days ago
Pasig City, Philippines RecruiterPH Full timeDepartment: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...
-
Quality Analyst
5 days ago
Pasig, Philippines RecruiterPH Full timeDepartment: Medical BillingWork Timing: Night ShiftQualifications: Any Graduate PreferredSkills:A successful candidate must have proficient knowledge/capabilities in the following areas:Ability to perform at a high level of productivity and quality.Capacity to maintain a high level of accuracy.Excellent written and oral communication skills required to...
-
BPO Quality Analyst
5 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeRequirements:Minimum of 2 years undergraduateMust be amenable to work onsite in Cebu City, and shifting scheduleMust have a minimum of 1 year of experience as a Quality Analyst in the BPO IndustryGood communication skillsGood knowledge of Quality ToolsPrefer insurance account experience
-
Quality Analyst for Sales
6 days ago
Mandaluyong City, Philippines Manpower Core Group Inc. Full timeKey skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience
-
Quality Analyst for Sales
6 days ago
Mandaluyong City, Philippines Manpower Core Group Inc. Full timeKey skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience
-
Quality Assurance Expert
6 days ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeAbout ADDFORCE Human Resources SolutionsWe are seeking a seasoned professional to join our team as a Quality Assurance Expert. This role requires an individual with excellent analytical skills, strong leadership abilities, and experience in quality assurance.Key Responsibilities:To oversee the quality assurance process and ensure it is aligned with industry...
-
Senior Manual Quality Analyst
5 days ago
Quezon City, Philippines Nityo Infotech Full timeSenior Manual Quality Analyst (Sr. QA)— Location: Alabang— Schedule: Shifting (8am to 5pm, 2pm - 11pm, 5pm - 2am)— Set up: Hybrid (At least2-3x per week)— Salary: up to 80,000 + complete benefitsQUALIFICATIONS:● Obtained a Bachelor’s or College degree in either of the following - Industrial Engineering, Management Engineering, Computer Science,...
-
Jr. Quality Assurance
5 days ago
Pasig City, Philippines Hunters hub Incorporated Full time-Bachelor's degree in information technology or any related courses-At least 2 years of experience as a QA Analyst-Hands-on experience in software quality assurance, auditing, or related roles-Experience in conducting audits, assessments, and reviews of software developmentprocesses, practices, and deliverables.-Experience with software development...
-
Sentiment Supervisor/ Quality Supervisor
5 days ago
Pasig City, Philippines ADDFORCE Human Resources Solutions Full timeQualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...
-
Sentiment Supervisor/ Quality Supervisor
6 days ago
Pasig, Philippines ADDFORCE Human Resources Solutions Full timeQualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...
-
Jr. Quality Assurance
6 days ago
Pasig, Philippines Hunters hub Incorporated Full time-Bachelor's degree in information technology or any related courses -At least 2 years of experience as a QA Analyst -Hands-on experience in software quality assurance, auditing, or related roles -Experience in conducting audits, assessments, and reviews of software development processes, practices, and deliverables. -Experience with software development...
-
Sentiment Supervisor/ Quality Supervisor
6 days ago
Pasig, Philippines ADDFORCE Human Resources Solutions Full timeQualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...
-
Jr. Quality Assurance
6 days ago
Pasig, Philippines Hunters hub Incorporated Full time-Bachelor's degree in information technology or any related courses -At least 2 years of experience as a QA Analyst -Hands-on experience in software quality assurance, auditing, or related roles -Experience in conducting audits, assessments, and reviews of software development processes, practices, and deliverables. -Experience with software development...
-
Quality Assurance Analyst
5 days ago
Danao City, Philippines Jollibee Worldwide Services Full timeThe Quality Assurance Analyst is responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the basis of samples checked, assist...