Japanese BPO Team Leader

2 days ago

Pasig City, Philippines J-K Network Services Full time

This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations.

Position: Japanese Operations Team Leader
Company Industry: Video Games Service Provider
Work Location: Pasig City
Salary: Php 90,000 - Php 115,000
Work Schedule: Dayshift but should be open to be Flexible with the hours if needed
Work Set-up: Work from Home (Training is onsite - possible 1 month or more for training)

BENEFITS:
HMO and Life Insurance: Day 1, 100% coverage for principal and 1st dependent, 75% coverage for 2nd to 4th dependent
15 Days Vacation Leave
15 Days Sick Leave
1 Day Birthday Leave
3 Days Wellness Leave
Annual Reimbursement program (Php 3,000/annually)
Non-taxable Allowances: P3,000/monthly during probation period then additional P2,000/monthly will come in upon regularization
13th Month Pay
Government-Mandated Benefits

JOB REQUIREMENTS:
Filipino who can speak, read and write Japanese
JLPT N1, N2, N3 Passer or Non-Passer
At least 1-2 years experience as Operations Team Lead in a BPO setup
Open to High School Graduates and Undergraduates
Able to handle video game account or work as a gaming master is a big advantage but not required
Flexibility in Shift Schedule
Strong leadership skills, decision-making abilities, adaptability and problem-solving skills

JOB RESPONSIBILITIES:
Manage, set goals and lead teams of specialists of varied sizes, both locally and remote
Proactively address project issues with teams and Project Manager to prevent disruptions
Serve as an escalation point for client's customer issues
Train, coach shift leads and agents
Provide appropriate positive recognition and disciplinary warnings.
Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
Regularly review daily reports to identify and resolve anomalies.
Maintain awareness of project status and provide regular reports to Operations Manager.
Develop training materials and assist in identifying areas for training material enhancement

RECRUITMENT PROCESS (ONLINE PROCESS):
Resume Screening
HR Interview via MS Teams (English - Open Camera)
Language Proficiency Test (English and Japanese)
Operations Hiring Manager Interview (English, possible Japanese)
Client Interview/Final Interview
Job Offer

  • Japanese BPO Operations Supervisor

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....

  • Japanese BPO Operations Supervisor

    5 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre-screening interview will be conducted via phone. **Position Overview: Japanese Operations Supervisor (Eastwood)** - **Work Schedule:** Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands....

  • Japanese BPO Team Leader

    4 weeks ago

    Pasig, Philippines J-K Network Services Full time

    This company is a global service provider of the Video Games Industry. They are partnered with popular names in the video game industries and collaborate with them throughout the concept, development, and live operations. Position: Japanese Operations Team Leader Company Industry: Video Games Service Provider Work Location: Pasig City Salary: Php 90,000 -...

  • Japanese Assistant BPO Manager

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone. **Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...

  • Team Leader

    17 hours ago

    Pasig, Philippines Offshore Business Processing Full time

    Overview Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees Provide work direction of all team members on enhancing organization performance and career progression Manage the day to day operation of the accounts of...

  • Japanese-speaking Operations Supervisor

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP .The pre-screening interview will take place over the phone About the job Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs Responsibilities: Supervise 15 bilingual...

  • Japanese Assistant BPO Manager

    5 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone. **Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...

  • Team Leader BPO

    4 days ago

    Pasig, Philippines Offshore Business Processing Full time

    Your next leadership move starts here. OBP offers the perks, the path, and the purpose. Are you ready to lead? Apply now! Job Summary -HMO on Day 1 -Receive promising perks and rewards -Experience travel opportunities -Get recognized for what you do -Achieve work-life balance -Improve exponentially with enhanced learning Responsibilities -Develop and...

  • Japanese-speaking Operations Supervisor

    5 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP .The pre-screening interview will take place over the phone About the job Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs Responsibilities: Supervise 15 bilingual...

  • Team Leader

    3 weeks ago

    Tarlac City, Philippines Brandlink PH Full time

    Position: Team Leader (BPO) Requirements: College graduate (any course) 3–5 years continuous experience in a single BPO company Must be not more than 50 years old Male or Female Must present a Certificate of Employment (COE) from previous employer Job Description: Lead and supervise a team to ensure daily targets and service levels are met ...