Team Leader BPO

4 days ago

Pasig, Philippines Offshore Business Processing Full time

Your next leadership move starts here. OBP offers the perks, the path, and the purpose. Are you ready to lead? Apply now

Job Summary

-HMO on Day 1
-Receive promising perks and rewards
-Experience travel opportunities
-Get recognized for what you do
-Achieve work-life balance
-Improve exponentially with enhanced learning

Responsibilities
-Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees
-Provide work direction of all team members on enhancing organization performance and career progression
-Manage the day to day operation of the accounts of the company
-Manage staffing level to ensure that staffing needs meets business requirements
-Manage and coordinate workflow to achieve established business targets and objectives.
-Develops action plan, key projects and initiative to bridge gaps.
-Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
-Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
-Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
-Submit weekly and monthly report to the Team Manager / Director of Business Operations
-Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams
-Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company’s business strategies
-Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner
-Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
-Understand customer service level agreements as assigned

Requirements
-Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment
-Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong -PowerPoint and Excel skills
-Demonstrated ability to implement and develop strategies, build action plans and set goals
-Possesses excellent reporting skills
-Previous leadership/supervisory experience in a BPO environment/freight forwarding company
-Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills
-Demonstrated ability to deal with issues involving clients
-Demonstrated experience in handling complex employee issues
-Must know how to mentor staff
-Must be extremely knowledgeable of process and client management
-Must have experience in developing business processes leading to increased operational efficiency
-Exhibits good understanding of statistical reports, workforce management and staffing
-Willing and able to work on a shifting schedule and holiday
-Applicants must be willing to work in Ortigas or Cubao

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