Japanese-speaking Operations Supervisor

4 days ago

Quezon City, Philippines TASQ Staffing Solutions Full time

About the job Japanese-speaking Operations Supervisor TASQ is looking to fill an on-site position for a Japanese Operations Supervisor ASAP. The pre-screening interview will take place over the phone. Work Schedule: Monday to Friday, 8am - 5pm with minimal OT of 30 mins to 1 hour depending on the business needs. Responsibilities Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers on and off-line. Assist agents with customer interaction on situations requiring special handling take customer calls. Ensure open flow of communication between agents, supervisors and management Requirements Must be proficient in using the Japanese Language Has at least 1 year of experience as a team leader Amenable to work in Eastwood, Quezon City Nice to have Has experience in the BPO industry as a Team Leader #J-18808-Ljbffr

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