Japanese BPO Operations Supervisor

4 days ago

Quezon City, Philippines TASQ Staffing Solutions Full time

About the job Japanese BPO Operations Supervisor TASQ is looking to hire a Japanese Operations Supervisor for a position in Quezon City. The initial pre‑screening interview will be conducted via phone. Position Overview: Japanese Operations Supervisor (Eastwood) Work Schedule: Monday to Friday, from 8 AM to 5 PM, with minimal overtime of 30 minutes to 1 hour depending on business demands. Responsibilities Supervise a team of 15 bilingual agents. Assist in developing and improving operational procedures. Coach, motivate, reward, counsel, and handle disciplinary actions as necessary. Deliver high‑quality service to both internal and external customers, both online and offline. Support agents in customer interactions that require special attention and take customer calls as needed. Facilitate open communication among agents, supervisors, and management. Requirements Proficient in the Japanese language. At least 1 year of experience in a team leader role. Willingness to work in Eastwood, Quezon City. Preferred Qualifications Experience as a Team Leader in the BPO industry. #J-18808-Ljbffr

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