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Business Process Innovation Lead

1 week ago

Cebu City, Central Visayas, Philippines TaskUs Full time

About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, TaskUs helps fast-growing technology companies represent, protect, and grow their brands.

We have a strong People First culture that enables us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

Our Culture:

  • At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
  • We take pride in our inclusive environment and positive impact on the community.
  • We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description:

  • This Individual Contributor/Senior Manager-level role is responsible for leading end-to-end transformation activities at TaskUs.
  • The candidate must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.
  • The primary responsibility will be to enable different functional areas at TaskUs to deploy technology-driven solutions that address current problems and develop scalable initiatives to manage future trends.

Key Responsibilities:

  • Support Global Transformation initiatives related to Global Service Delivery & Operations.
  • Execute TaskUs' Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.
  • Develop Technology-driven Solutions based on domain and industry knowledge, sound judgment, objective data mining, and strong problem-solving skills.
  • Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.

Requirements:

  • An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader handling multinational clients.
  • Knowledgeable in BPO methodologies and capable of driving domain-specific discussions related to process improvement and optimization within the organization.
  • Expertise in strategizing, building, and deploying a digital strategy leveraging RPA, LLM, and Generative AI solutions based on Operational needs.
  • Strong Project Management skills and above-average aptitude in cross-functional implementation at a global scale.
  • Above-average oral and written communication skills, interacting confidently across all levels of the organization.
  • High aptitude in Stakeholder, Risk, and Change Management, exuding a high degree of authority, confidence, and emotional intelligence in the workplace.