Operations Manager

2 weeks ago


Iloilo, Philippines SAMLEX Global Services Full time

1. Manage daily freight forwarding activities, including coordination of shipments, import/export processes, and warehousing operations.
2. Proactively follow up with carriers/agents to ensure timely arrival of shipments.
3. Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling.
4. Prepare shipping instructions and coordinate shipments with shipping lines.
5. Send arrival notices to customers, keeping them informed of shipment status.
6. Follow up with clients to address any queries or concerns they may have.
7. Ensure accuracy of invoices, bills of lading, shipping statements, and achievement of key performance indicators (KPIs).
8. Liaise with shippers/consignees, truckers, and customs clearance brokers to facilitate efficient operations.
9. Maintain strong relationships with agents worldwide to support global operations.
10. Identify and explore new business opportunities and potential markets.
11. Collaborate with the accounting department to handle invoicing and financial aspects of operations.
12. Foster and maintain positive relationships with shipping lines to optimize service levels.
13. Develop team members through training and performance management to maximize their potential.
14. Ensure cross-training for all positions is completed and documented to promote operational flexibility.
15. Maintain a customer-focused approach and promptly address inquiries and complaints using established guidelines.
16. Take ownership of customer complaints and queries, proactively following through to resolution.
17. Perform various customer service activities, including upselling, to enhance customer satisfaction and business growth.
18. Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.


  • Operations Manager

    2 weeks ago


    Iloilo, Philippines SAMLEX Global Services Full time

    1. Manage daily freight forwarding activities, including coordination of shipments, import/export processes, and warehousing operations. 2. Proactively follow up with carriers/agents to ensure timely arrival of shipments. 3. Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling. 4. Prepare shipping instructions...

  • Operations Manager

    6 days ago


    Iloilo City, Western Visayas, Philippines Carelon Global Solutions Philippines Full time

    Carelon Global Solutions Philippines is seeking a skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for monitoring call volume demand in real time and adjusting schedules accordingly.You will ensure optimal call center service levels to maximize utilization and minimize wait times.You will monitor call volume and...

  • Operations Manager

    2 weeks ago


    Iloilo City, Western Visayas, Philippines SAMLEX Global Services Full time

    Job ResponsibilitiesManage daily freight forwarding activities, including coordination of shipments, import/export processes, and warehousing operations.Proactively follow up with carriers/agents to ensure timely arrival of shipments.Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling.Prepare shipping...


  • Iloilo City, Western Visayas, Philippines Citadines Amigo Iloilo Full time

    Job DescriptionThis is a full-time on-site role for a Guest Services Manager at Citadines Amigo Iloilo.The Guest Services Manager will oversee customer satisfaction, manage customer service operations, handle communication with guests, and perform receptionist duties.Key ResponsibilitiesManage customer service operations to ensure high levels of guest...


  • Iloilo City, Western Visayas, Philippines Primer Group of Companies Full time

    Job OverviewWe are seeking an exceptional Area Sales Supervisor to join our team at Primer Group of Companies. As a key member of our operations team, you will play a critical role in ensuring the success of our general stores by monitoring operational expenses, conducting regular store visits, and implementing branded customer experiences.Key...


  • Iloilo City, Western Visayas, Philippines Caring One Full time

    About UsCaring One is a pioneering company in the customer contact solutions and call center services industry. With a commitment to delivering exceptional customer experiences, we strive to build long-lasting relationships with our clients and partners.Job DescriptionWe are looking for a seasoned Operations Manager to lead our team at Caring One's Iloilo...


  • Iloilo City, Western Visayas, Philippines Stealth Monitoring Full time

    Stealth Monitoring invites applications for the position of Operations Manager - Apprentice, responsible for overseeing the management of operations for assigned business lines. As a key member of our team, you will be accountable for:Key ResponsibilitiesEnsuring efficient day-to-day operations, managing budgets, maintaining accurate records, identifying...


  • Iloilo City, Western Visayas, Philippines Ace Hardware Phils., Inc. Full time

    Job Description:Ace Hardware Phils., Inc. is a reputable retail company seeking an experienced Delivery Operations Manager to oversee our logistics operations.Key Responsibilities:


  • Iloilo City, Western Visayas, Philippines Transcom Full time

    About the Role:The Senior Operations Manager will lead a team of managers by providing direction, support, and career development. They will demonstrate innovation by enhancing or creating processes that improve customer satisfaction, increase productivity, and enhance the performance of clients and teams.Key Responsibilities:Lead a team of managers by...


  • Iloilo City, Western Visayas, Philippines Course Full time

    As a Business Operations Manager at Conectys, you will be part of the operations team that is at the heart of our business. You will have the opportunity to oversee multiple teams and work closely with team managers to ensure each team meets the highest standards for our clients.We are a globally recognized leader in multilingual and multicultural...


  • Iloilo City, Western Visayas, Philippines Stealth Monitoring Full time

    Join us at Stealth Monitoring as an Operations Manager - Apprentice and take on a critical role in the management of operations for assigned business lines. In this position, you will:Key ResponsibilitiesManage day-to-day operations, maintain accurate records, identify areas for process improvement, and coordinate with cross-functional teams.What You'll...


  • Iloilo City, Western Visayas, Philippines Transcom Full time

    The Senior Operations Manager role at Transcom is designed to lead a team of managers and provide them with direction, support, and career development. This position is ideal for individuals who want to drive innovation and improve customer satisfaction, productivity, and client and team performance.About the Job DescriptionThis role requires a strong...


  • Iloilo City, Western Visayas, Philippines Stealth Monitoring Full time

    Are you a motivated and organized individual looking for a new challenge? Stealth Monitoring is seeking a skilled Operations Manager - Apprentice to manage the overall operations of assigned business lines.Job HighlightsHealth insurance coverage for you and two dependents on day oneAbout Stealth MonitoringAs North America's leading provider of remote live...


  • Iloilo City, Western Visayas, Philippines Primer Group of Companies Full time

    Job RequirementsTo succeed as an Area Sales Supervisor at Primer Group of Companies, you will need to possess a unique blend of operational management skills, customer focus, and leadership abilities. Your primary responsibility will be to oversee the day-to-day operations of our general stores, ensuring that they meet established business objectives and...


  • Iloilo City, Western Visayas, Philippines Virmar Manpower Services Corporation Full time

    Discover the rewarding career as a Supply Chain Operations Manager with Virmar Manpower Services Corporation.About the RoleWe are seeking an experienced logistics professional to lead our supply chain operations. As a key member of our team, you will oversee logistics operations, manage inventory levels, and communicate effectively with suppliers and...


  • Iloilo City, Western Visayas, Philippines Armored Transport Plus, Inc. Full time

    Job OverviewAs a Logistic Supervisor at Armored Transport Plus, Inc., you will play a critical role in overseeing the efficient management of our warehousing, storage, and distribution operations. This position will be based in our facility where you will ensure seamless coordination of logistics to meet client needs.ResponsibilitiesDeveloping and...


  • Iloilo City, Western Visayas, Philippines Caring One Full time

    About Caring OneCaring One is a leading provider of global customer contact solutions and call center services for businesses of all sizes. Our mission is to deliver high-quality customer service experiences that exceed our clients' expectations.Job OverviewWe are seeking a highly skilled and experienced Operations Manager to join our team at Caring One's...


  • Iloilo City, Western Visayas, Philippines Homemaster Iloilo Full time

    About the JobIn this key leadership role, you will be responsible for driving operational excellence at Homemaster Iloilo. As an Operations Supervisor, you will oversee day-to-day operations, lead a team, and contribute to the company's growth.Key Accountabilities:Optimize workflows, processes, and resource allocation to ensure efficient operationsDevelop...


  • Iloilo City, Western Visayas, Philippines VIC IMPERIAL APPLIANCE CORPORATION Full time

    As a key member of our team, the Computer Retail Operations Supervisor will be responsible for driving sales growth, managing inventory, and overseeing the overall operations of the laptop category.We are seeking an experienced professional to lead our sales team, develop strategies to boost computer sales, and maintain high customer satisfaction.The...


  • Iloilo City, Western Visayas, Philippines TeleTech Holdings, Inc. Full time

    Are you passionate about connecting people with great career opportunities? Do you have a knack for finding top talent and building strong relationships? If so, we want to hear from you!As a Recruitment Operations Manager at TeleTech Holdings, Inc., you'll play a vital role in driving our recruitment strategy forward. Your expertise in Boolean sourcing,...