Senior Operations Manager

5 days ago


Iloilo City, Western Visayas, Philippines Transcom Full time

About the Role:

The Senior Operations Manager will lead a team of managers by providing direction, support, and career development. They will demonstrate innovation by enhancing or creating processes that improve customer satisfaction, increase productivity, and enhance the performance of clients and teams.

Key Responsibilities:

Lead a team of managers by providing direction, support, and career development.Demonstrate innovation by enhancing or creating processes that improve customer satisfaction, increase productivity, and enhance the performance of clients and teams.Improve team member satisfaction by creating an environment consistent with Transcom's Core Values, resulting in retention of leaders and team members.Oversight of operations for assigned clients and/or teams in accordance with Transcom's Core Values, providing outstanding service to both internal and external customers.Compliance with operational contractual requirements of Transcom's clients.Coaching and development of managers and teams to meet and exceed established call center goals, ensuring adherence to established business processes and policies.Creating a positive and fun working environment.

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