Customer Service Operations Manager

6 days ago


Iloilo City, Western Visayas, Philippines Caring One Full time

About Caring One

Caring One is a leading provider of global customer contact solutions and call center services for businesses of all sizes. Our mission is to deliver high-quality customer service experiences that exceed our clients' expectations.

Job Overview

We are seeking a highly skilled and experienced Operations Manager to join our team at Caring One's Iloilo location. As an Operations Manager, you will play a critical role in overseeing daily operations, managing staff, implementing strategies to improve efficiency, and ensuring exceptional customer service delivery.

Key Responsibilities

  1. Lead and manage a team of customer service professionals to achieve exceptional performance and customer satisfaction levels.
  2. Develop and implement process improvements to increase efficiency and productivity.
  3. Collaborate with other departments to ensure seamless integration and alignment with business objectives.
  4. Analyze data to identify trends and areas for improvement, making informed decisions to drive business growth.
  5. Foster a positive and inclusive work environment that promotes teamwork, open communication, and continuous learning.

Requirements

  • Proven leadership and management experience, preferably in a customer-facing or operations management role.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
  • Bachelor's degree in Business Administration or related field, with a focus on operations management, marketing, or a related discipline.

What We Offer

  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive compensation package that reflects your skills and experience.
  • The opportunity to work with a leading provider of customer contact solutions and call center services.


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