Customer Service Operations Manager
6 days ago
About Caring One
Caring One is a leading provider of global customer contact solutions and call center services for businesses of all sizes. Our mission is to deliver high-quality customer service experiences that exceed our clients' expectations.
Job Overview
We are seeking a highly skilled and experienced Operations Manager to join our team at Caring One's Iloilo location. As an Operations Manager, you will play a critical role in overseeing daily operations, managing staff, implementing strategies to improve efficiency, and ensuring exceptional customer service delivery.
Key Responsibilities
- Lead and manage a team of customer service professionals to achieve exceptional performance and customer satisfaction levels.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with other departments to ensure seamless integration and alignment with business objectives.
- Analyze data to identify trends and areas for improvement, making informed decisions to drive business growth.
- Foster a positive and inclusive work environment that promotes teamwork, open communication, and continuous learning.
Requirements
- Proven leadership and management experience, preferably in a customer-facing or operations management role.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
- Bachelor's degree in Business Administration or related field, with a focus on operations management, marketing, or a related discipline.
What We Offer
- A dynamic and supportive work environment that encourages growth and development.
- A competitive compensation package that reflects your skills and experience.
- The opportunity to work with a leading provider of customer contact solutions and call center services.
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