Call Center Trainer and Recruitment Coordinator
3 months ago
Key Responsibilities:
Recruitment and Onboarding:
- Develop and implement recruitment strategies to attract top talent to our call center.
- Post job openings, screen resumes, conduct interviews, and manage the selection process.
- Coordinate the onboarding process, ensuring new hires are well-prepared and integrated smoothly into their roles.
- Design, update, and deliver comprehensive training programs for both new hires and existing employees.
- Develop training materials, including manuals, guides, and e-learning modules.
- Conduct classroom and on-the-job training sessions to equip agents with necessary skills and knowledge.
- Regularly assess the performance of call center agents through monitoring and evaluation.
- Provide constructive feedback and additional training to ensure continuous improvement.
- Organize and conduct mock calls to help agents practice and refine their skills.
- Lead daily or weekly huddles with call center representatives to share updates, address concerns, and motivate the team.
- Facilitate team meetings to discuss performance, share best practices, and align on goals.
- Work closely with management to identify training needs and develop appropriate training plans.
- Collaborate with other departments to ensure training programs are aligned with company objectives.
- Maintain open communication with agents to understand their challenges and provide necessary support.
Top 5 Tasks:Developing and Delivering Training Programs:
- Create, update, and deliver training programs for new hires and ongoing employee development.
- Ensure training covers company policies, customer service skills, product knowledge, and call center technology.
- Coordinate the recruitment process, including job postings, screening candidates, conducting interviews, and managing the onboarding process.
- Ensure new hires are well-prepared for their roles and integrate smoothly into the team.
- Regularly monitor and assess the performance of call center agents, providing feedback and additional training as necessary.
- Conduct mock calls to help agents practice and refine their skills.
- Lead daily or weekly huddles to provide updates, share important information, and motivate the team.
- Address any immediate issues, celebrate successes, and align the team on daily goals.
- Develop training materials such as manuals, guides, and e-learning modules to support training sessions.
- Provide ongoing reference materials for agents to ensure continuous learning and improvement.
Your role as the Call Center Trainer and recruiting Coordinator is vital to our success. You will ensure that our agents are not only well-trained but also motivated and equipped to provide outstanding service. We look forward to the positive impact you will bring to our team.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional growth and development opportunities.
- A collaborative and supportive work environment.
About LeadAdvisors:
Welcome to LeadAdvisors.com, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients. In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.
-
Call Center Training and Recruitment Specialist
3 weeks ago
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeJob SummaryWe are seeking a highly skilled Call Center Trainer and Recruitment Coordinator to join our team at LeadAdvisors. As a key member of our call center operations, you will be responsible for developing and implementing recruitment strategies, training and onboarding new hires, and ensuring the continuous development of our call center agents.Key...
-
Call Center Training and Recruitment Specialist
1 month ago
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeJob SummaryWe are seeking a highly skilled Call Center Trainer and Recruitment Coordinator to join our team at LeadAdvisors. As a key member of our recruitment and training team, you will play a vital role in ensuring the success of our call center agents. Your primary responsibilities will include developing and implementing recruitment strategies,...
-
Recruitment Team Lead
2 weeks ago
Makati City, National Capital Region, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Title: Recruitment Team LeadJob Summary:We are seeking a highly skilled Recruitment Team Lead to join our team at V-Call Center Link (VCC Link) Inc. The ideal candidate will have a minimum of 5 years of experience in recruitment or talent acquisition, with expertise in sourcing, screening, and hiring candidates.Key Responsibilities:Talent Sourcing:...
-
Recruitment Team Lead
2 weeks ago
Makati City, National Capital Region, Philippines V-Call Center Link (VCC Link) Inc. Full timeJob Title: Recruitment Team LeadJob Summary:V-Call Center Link (VCC Link) Inc. is seeking an experienced Recruitment Team Lead to join our team. The ideal candidate will have a strong background in recruitment and talent acquisition, with a proven track record of identifying and attracting top talent.Key Responsibilities:- Talent Sourcing: Identify and...
-
Recruitment Coordinator
3 weeks ago
Makati City, National Capital Region, Philippines East West Placement Center Inc., Full timeJob Title: Recruitment AssistantJob Summary:We are seeking a highly skilled Recruitment Assistant to join our team at East West Placement Center Inc. The ideal candidate will have excellent communication skills, a strong personality, and the ability to work independently.Key Responsibilities:Manage the recruitment process from start to finish, including...
-
Trainer - Collections Specialist
1 month ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Collections TrainerAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled and experienced Collections Trainer to join our team. As a Collections Trainer, you will be responsible for imparting process and pre-process training for banking operations, developing operations education materials, and preparing procedures and policies.Key...
-
Call Center Agent
7 months ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeA call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
-
Call Center Agent
7 months ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeA call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
-
Call Center Agent
7 months ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeA call center representative is often the frontline of an organization. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing returns, and performing countless other activities.
-
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeJoin LeadAdvisors, a dynamic company specializing in business process outsourcing (BPO) and digital content marketing. As our Call Center Trainer and Recruiting Coordinator, you will play a pivotal role in shaping the success of our call center team.About the RoleThis is an exciting opportunity for a skilled professional to lead our recruitment and training...
-
Process Trainer
2 months ago
Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timePLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...
-
Recruitment Assistant
5 days ago
Makati City, National Capital Region, Philippines East West Placement Center Inc., Full timeJob Title: Recruitment Assistant - Talent CoordinatorAbout Us:East West Placement Center Inc. is a leading recruitment agency dedicated to connecting top talent with exceptional job opportunities.Salary: $45,000 - $60,000 per annum, depending on experience.Job Description:As a Recruitment Assistant - Talent Coordinator, you will be responsible for developing...
-
Customer Service Skills Trainer
4 weeks ago
Olongapo City, Central Luzon, Philippines EHUMAN RESOURCE SERVICES Full timeAbout the Role:eHRS is seeking a skilled Customer Service Skills Trainer to join our team. As a key member of our training department, you will be responsible for developing and delivering training programs that enhance the customer service skills of our call center representatives.Key Responsibilities:Design and deliver training programs that meet the needs...
-
Call Center Agent Training Opportunity
1 month ago
Davao City, Davao, Philippines TORCH Solutions Full timeUnlock Your Potential with Our Call Center Training Program Are you looking to enhance your skills and take your career to the next level? Look no further than our Call Center Training Program! **What We Offer:** * 5-day comprehensive training course * Expert instruction from experienced trainers * Hands-on practice with real-world scenarios * Opportunity...
-
Process Trainer
3 months ago
Quezon City, Metro Manila, Philippines Solid Mark Manpower Services Inc. Full timePLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...
-
Senior Recruitment Coordinator
4 weeks ago
Quezon City, National Capital Region, Philippines IBM Full timeAbout the RoleThe Senior Recruitment Coordinator will be responsible for scheduling, coordinating interviews, and extending offers to candidates. This role will also involve generating offer letters, making welcome calls, and resolving background variance issues.The ideal candidate will have excellent communication skills in Japanese and English, with a...
-
Process Trainer
2 months ago
Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full timePLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...
-
Collections - Trainer
1 month ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description - The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc. and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo...
-
Recruitment Specialist for Recruitment
1 month ago
Makati City, National Capital Region, Philippines East West Placement Center Inc., Full timeJob Summary: We are seeking a highly skilled Recruitment Specialist to join our team at East West Placement Center Inc. As a Recruitment Specialist, you will be responsible for sourcing and recruiting top talent for our clients. Key Responsibilities: 1. Source and recruit qualified candidates with the required technical qualifications. 2. Conduct...
-
Collections - Trainer
1 month ago
Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Description - The in scope activities for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc. and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo...