Process Trainer

2 months ago

Quezon City Metro Manila, Philippines Solid Mark Manpower Services Inc. Full time

PLEASE ATTACH YOUR CV/RESUME-

DUTIES & RESPONSIBILITIES:

• Shall deliver continuous training and development programs for the agents

• Develop and deliver training and certification programs to enhance knowledge and skills

• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to

• Responsible for maintenance and inventory of all training material they are assigned to

• Develops and implements report methodology to determine status and to verify their certification into the operations

• Accountable for the quality of all agents brought to the floor sign off methodology

• Adheres to schedule of training programs

• Attends training meetings

• Expands training knowledge through seminars and keeping abreast of current training issues

• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process

• Works with operations to design and implement refresher training for current certified agents

General Safety and Security

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)

• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions

• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) as appropriate

COMPETENCY REQUIREMENTS:

With Moderate Competency Level in ff.:

1. Process Improvement

2. Performance Management

3. Discipline Management

With Expert Competency Level in ff.:

1. Communication Skills (Spoken)

2. Communication Skills (Written)

3. Customer Service Orientation

4. Computer Literacy

5. Sense of Urgency

6. Passion for Excellence

7. Working in Teams / Interpersonal Skills

8. Work Organization

9. People Management / Team Orientation

10. Drive for Results / Execution

11. Thriving in Change

12. Expertise / Analytical Skills

13. Reasoning Skills

14. Product Knowledge

15. Problem Solving

16. Classroom Management

17. Presentation Skills

18. Training Needs Analysis

19. Training Design and Development

20. Coaching

OTHER REQUIREMENTS:

Reports to:

Training Manager or Senior Line Trainer

Education and/or Experience:

Completed a 3 or 4-year university degree, alternatively completed a 2-year university or a technical degree with 3+ years of Inbound Customer Service Call Experience

Minimum of 3 years’ experience in a similar capacity in the call center industry

Certificates, Licenses, Registrations:

Prior to starting product training for a Provider Call Program, must pass English fluency tests ensuring their ability to meet the required attributes. Tests are designed by the company.

Product or Line Trainers shall be certified by RP. Personnel must receive training necessary to receive certification at the levels specified in the SOW (Trainer Level of Certification).

Work environment:

The work environment is professional office workplace. Business casual attire.

Physical demands:

Requires evening or graveyard work

May require overtime, weekend, or holiday work depending on business needs.

  • Process Trainer

    2 months ago

    Quezon City, Metro Manila, Philippines Solid Mark Manpower Services Inc. Full time

    PLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...

  • Process Trainer

    2 months ago

    Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full time

    PLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...

  • Process Trainer

    2 months ago

    Quezon City, Philippines Solid Lyndelle Manpower Services Inc. Full time

    PLEASE ATTACH YOUR CV/RESUME- DUTIES & RESPONSIBILITIES: • Shall deliver continuous training and development programs for the agents • Develop and deliver training and certification programs to enhance knowledge and skills • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to •...

  • Healthcare Process Trainer

    4 weeks ago

    Manila, National Capital Region, Philippines Viventis Search Asia Full time

    Experienced process trainer sought to develop and implement clinical capability development trainings for operations frontline staff in a healthcare vertical account. Key responsibilities include conducting new hire interviews, providing feedback, and delivering training programs to meet operational requirements.Key Responsibilities:Develop and implement...

  • Process Trainer

    4 weeks ago

    Baguio City, Cordillera, Philippines NMS Philippines Full time

    Job Title: Process TrainerThe Process Trainer plays a vital role in assisting the Learning and Development Manager in implementing training programs for all staff of the Messaging Department. This role requires close collaboration with the Messaging Department to determine the training needs of the staff and implement programs to address those needs.Key...

  • Process Trainer Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full time

    Job Description:As a Process Trainer with Solid Mark Manpower Services Inc., you will play a vital role in delivering continuous training and development programs for our agents. Your primary responsibility will be to develop and deliver training and certification programs to enhance their knowledge and skills. You will be responsible for implementing...

  • Process Trainer

    6 months ago

    Cebu City, Philippines Recruiter PH Full time

    Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following:• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team• Deliver Generic Domain...

  • Process Trainer

    2 weeks ago

    Baguio City, Cordillera, Philippines NMS Philippines Full time

    The Process Trainer and Training Program Manager is responsible for assisting the Learning and Development Manager in implementing training programs for all staff of the Messaging Department. The Process Trainer works closely with the Messaging Department to determine the training needs of the staff and implement programs to address those needs. The Process...

  • BPO Trainer

    2 months ago

    Quezon City, Philippines Callhounds Global Full time

    Location: Eastwood, Quezon City Are you looking for an opportunity to share your expertise, inspire others, and help develop the next generation talent in the BPO industry? If so, this is the perfect role for you! Job Summary: As a BPO Trainer, you will: 1. Facilitate and conduct training sessions, providing expertise in module management. 2. Maintain...

  • BPO Trainer

    2 months ago

    Quezon City, Philippines Callhounds Global Full time

    Location: Eastwood, Quezon City Are you looking for an opportunity to share your expertise, inspire others, and help develop the next generation talent in the BPO industry? If so, this is the perfect role for you! Job Summary: As a BPO Trainer, you will: 1. Facilitate and conduct training sessions, providing expertise in module management. 2. Maintain...

  • Trainer - Collections Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Collections TrainerAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled and experienced Collections Trainer to join our team. As a Collections Trainer, you will be responsible for imparting process and pre-process training for banking operations, developing operations education materials, and preparing procedures and policies.Key...

  • Customer Experience Process Trainer

    4 weeks ago

    Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time

    Job Title: Customer Experience Process TrainerJob Summary:We are seeking a highly skilled Customer Experience Process Trainer to join our team. As a Customer Experience Process Trainer, you will be responsible for advocating world-class customer experience to front liners, educating and producing competent staff to deliver client-set requirements.Key...

  • Lead Trainer

    2 weeks ago

    Quezon City, National Capital Region, Philippines IMS Outsourcing Solutions Full time

    Job SummaryThe mission of this role is to empower teams across various markets by delivering impactful training programs that enhance individual and leadership capabilities. By leveraging adult learning principles, the trainer will identify training needs, create engaging learning experiences, and drive measurable improvements in performance and leadership...

  • BPO Trainer Professional

    2 weeks ago

    Quezon City, National Capital Region, Philippines Callhounds Global Full time

    **Job Summary:**As a BPO Trainer at Callhounds Global, you will be responsible for facilitating and conducting training sessions, providing expertise in module management. You will maintain training records and offer constructive feedback to trainees. Additionally, you will develop training materials based on data and research to support both training and...

  • Lead Trainer

    4 weeks ago

    Quezon City, National Capital Region, Philippines IMS Outsourcing Solutions Full time

    Job SummaryThe mission of the Lead Trainer is to empower our teams across the globe by delivering impactful training programs that enhance both individual and leadership capabilities.By leveraging adult learning principles, the trainer will identify training needs, create and facilitate engaging learning experiences, and drive measurable improvements in...

  • Customer Experience Process Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time

    Job Overview:The role of the Customer Experience Process Trainer is to promote world-class customer service within the organization. This involves educating and training staff to deliver exceptional customer experiences, while also developing and improving process-specific curriculum. The ideal candidate will have excellent communication and coaching skills,...

  • Process Development Specialist

    4 weeks ago

    Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Solid Lyndelle Manpower Services Inc. is seeking a highly skilled and experienced Process Trainer to join our team. The ideal candidate will have a strong background in training and development, with a focus on delivering continuous training and development programs for agents. Key Responsibilities: * Develop and deliver training and certification programs...

  • Lead Trainer

    2 months ago

    Quezon City, Philippines IMS Outsourcing Solutions Full time

    Job Summary The mission of the Lead Trainer is to empower our teams across the US, UK or APAC markets by delivering impactful training programs that enhance both individual and leadership capabilities. By leveraging adult learning principles, the trainer will identify training needs, create and facilitate engaging learning experiences, and drive...

  • Lead Trainer

    2 months ago

    Quezon City, Philippines IMS Outsourcing Solutions Full time

    Job Summary The mission of the Lead Trainer is to empower our teams across the US, UK or APAC markets by delivering impactful training programs that enhance both individual and leadership capabilities. By leveraging adult learning principles, the trainer will identify training needs, create and facilitate engaging learning experiences, and drive...

  • Process Instructor

    2 weeks ago

    Quezon City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Process Trainer Job DescriptionSolid Lyndelle Manpower Services Inc. is seeking a qualified Process Trainer to join our team. As a key member of our training department, the successful candidate will be responsible for delivering continuous training and development programs for our agents.Key Responsibilities:Develop and deliver training and certification...