Accounts Receivable Specialist III

5 days ago

Manila, National Capital Region, Philippines RealPage, Inc. Full time

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

PRIMARY RESPONSIBILITIES

  • Handle complex accounts.
  • Prepare customer statements, bills and invoices.
  • Contact customers via calls, send out emails and faxes to follow up on past due accounts in the assigned portfolio.
  • Ensure timely collections, including escalation, managing customer relationships, and account research.
  • Research disputed delinquent account balances and look for the best solution to facilitate early payments.
  • Recommend accounts that need escalated collection effort.
  • Recommend accounts for 3rd Party Collections.
  • Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.
  • Negotiate payment arrangements.
  • Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission, and cash application analysis.
  • Interact frequently with inter-departmental associates to resolve outstanding issues.
  • Perform related duties and special projects as assigned.
  • Perform QA Audit and Coach QA Audit Result.
  • Serve as SME (Subject Matter Expert) for any questions and clarifications.
  • Provide guidance to the team on all administrative tasks, resolve complex or non-routine issues/requests/queries, and aid in day-to-day processing as necessary.
  • Serve as the point of contact for the AR team in the absence of the AR Team Lead.
  • Mentor and train new hires with best practice procedures.
  • Conduct quick huddles and best practice sharing.
  • Assist team lead in preparing reports.
  • Attend to other special projects as required.
  • Suggest, create, and convey innovative solutions to achieve business goals. Establish a course of action for self and others to ensure work is completed and goals are achieved.
  • Implement or support various change management activities, helping teammates develop a clear understanding of what they will need to do differently to cope with the change.
  • Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Encourage cooperation, collaboration, and partnerships.
  • Understand both the strengths and weaknesses of others, finding ways to make others feel comfortable by responding in ways that convey interest in their concerns.
  • Help teammates develop their skills by providing feedback, guidance, and additional training to achieve their goals.
  • Adhere to a set of core values that are represented in decisions and actions.
  • Maintain performance under pressure or opposition.
  • Actively participate in learning activities to gain more knowledge and skills.
  • Identify and understand issues, problems, and opportunities by comparing data from different sources to draw conclusions.
  • Provide/suggest best approaches and appropriate solutions based on facts, constraints, and probable consequences.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Minimum of 6+ years' experience in Business-to-Business Accounts Receivable Collections required.
  • Strong knowledge of collection processes and AR Policies & Procedures.
  • Research and reconciliation skills.
  • Excellent negotiation and customer service skills.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
  • Ability to calculate figures and amounts such as account reconciliation, discounts, settlement, and percentages.
  • Intermediate to advanced proficiency with MS Excel and Microsoft PowerPoint.
  • Strong attention to detail and excellent follow-up skills required.
  • Ability to prioritize and manage multiple tasks.
  • Must be able to work well with individuals at all levels inside and outside of the organization.
  • Self-starter with the ability to work with minimal supervision.
  • Flexible to work overtime as required.
  • Willing to work the night shift.

Non-negotiable requirements for Internals

  • 5+ years in AR Collections.
  • 5+ years in Order to Cash Cycle.
  • Knowledgeable in RealPage AR Collection process.
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