ServiceNow Functional Support

3 weeks ago

Pasig, National Capital Region, Philippines Michael Page Full time
  • Company growth opportunities
  • Join a leading company in the Technology space
About Our Client

The employer is a large organization in the Technology industry, known for its innovative approach and dedication to delivering exceptional technology solutions. The company supports a wide range of clients and fosters an environment that values professional growth and technical expertise.

Job Description
  • Act as the first point of contact for ServiceNow functional support requests from end users and stakeholders.
  • Provide daily functional and process support across ServiceNow modules, including:
    • Incident Management
    • Problem Management
    • Change Management
    • Service Request
    • CMDB
    • Knowledge Management
  • Translate business needs into functional requirements and coordinate with technical teams for configuration or development.
  • Ensure adherence to ITIL standards and organizational ITSM processes.
  • Maintain and update process documentation, knowledge base articles, and training materials.
  • Monitor platform usage and identify opportunities for process improvements or automation.
  • Assist in onboarding and training new users on ServiceNow features and functionalities.
  • Collaborate with ServiceNow developers, administrators, and process owners to resolve issues and deliver enhancements.
  • Generate functional reports and dashboards for management and stakeholders as needed.
The Successful Applicant

A successful ServiceNow Functional Support should have:

  • 3+ years of experience in ServiceNow administration and configuration.
  • Experience in the Technology industry or similar environments.
  • Knowledge of ITIL & ITSM processes and workflows.
  • Proficiency in troubleshooting and resolving ServiceNow-related issues.
  • Excellent communication and collaboration skills to work with diverse teams.
  • A commitment to staying updated on the latest ServiceNow updates and features.
What's on Offer
  • Opportunities to work on innovative projects in the Technology industry.
  • Professional growth and skill development within a supportive environment.
  • Collaborative company culture that values technical expertise.

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