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Logistics Operations Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Grab Full time

We are looking for an exceptional individual who can drive results and deliver exceptional outcomes in a fast-paced environment.

About the Role

The Assistant Manager, Driver Operations role requires a high level of expertise in transportation operations, logistics management, and stakeholder engagement. If you have a proven track record of success in these areas, we encourage you to apply.

Key Responsibilities
  • Driver Acquisition & Onboarding: Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services. Oversee end-to-end onboarding processes, including document verification, training, and platform activation.
  • Driver Engagement & Retention: Build and maintain strong relationships with driver-partners through community engagement initiatives. Act as the primary voice and advocate for driver-partners, ensuring their concerns and feedback are addressed effectively.
  • Operational Excellence & Driver Center Support: Oversee day-to-day operations of driver centers, ensuring smooth processes for driver inquiries, onboarding, and issue resolution.
  • Compliance & Risk Management: Ensure all driver-partner activities comply with Grab's policies and local regulatory requirements.