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Transportation Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines Grab Full time

Grab is a leading technology company in Southeast Asia, revolutionizing the way people move around and access essential services.

About the Role

We are seeking an experienced Assistant Manager, Driver Operations to join our team in South Luzon. As a key member of our Driver Operations team, you will be responsible for driving the growth, engagement, and operational excellence of Grab's driver-partner community in the region.

Key Responsibilities
  • Driver Acquisition & Onboarding: Develop and execute localized recruitment strategies to ensure a steady pipeline of driver-partners for transport and delivery services. Oversee end-to-end onboarding processes, including document verification, training, and platform activation.
  • Driver Engagement & Retention: Build and maintain strong relationships with driver-partners through community engagement initiatives. Act as the primary voice and advocate for driver-partners, ensuring their concerns and feedback are addressed effectively.
  • Operational Excellence & Driver Center Support: Oversee day-to-day operations of driver centers, ensuring smooth processes for driver inquiries, onboarding, and issue resolution.
  • Compliance & Risk Management: Ensure all driver-partner activities comply with Grab's policies and local regulatory requirements.