Client Concierge

4 days ago

Quezon City, National Capital Region, Philippines NightOwl Consulting Full time
Client Concierge

Department: Operations

Employment Type: Full Time

Location: Client

Compensation: ₱40,000 - ₱60,000 / month

Description We're looking for a Client Concierge to join our team. This role is ideal for someone who enjoys working with people, is comfortable with technology, and thrives in a fast-paced environment. As the first point of contact, you'll handle inbound and outbound calls, respond promptly, and create a positive experience for clients in just a few minutes.
Key Responsibilities
  • Respond quickly to new lead opportunities (inbound and outbound) from multiple sources.
  • Engage, qualify, and guide potential clients toward the right next step — whether that's booking an appointment, starting an application, or connecting them with the appropriate team member.
  • Use our CRM daily to manage and track leads, notes, and follow-up tasks.
  • Represent the team's reputation for ridiculously fast response times and raving fan customer service.
  • Build rapport with prospects, listen to their needs, and guide them toward the appropriate next steps in the loan process.
  • Collaborate with loan officers, marketing, and operations teams to keep leads moving forward.
  • Learn the business of residential mortgages with the opportunity to grow into a sales role.
Skills, Knowledge and Expertise
  • Positive attitude with the ability to stay upbeat under pressure
  • Flexible and adaptable to changing situations
  • Open to continuous learning and self-improvement
  • Proactive and able to take initiative
  • Strong customer focus and commitment to providing great service
  • Dependable and dedicated to the team's goals
  • Strong sales and communication skills, with the ability to build connections and overcome challenges
  • Comfortable with technology and quick to learn new software (CRM experience a plus)
  • Well-organized with strong attention to detail and follow-through
Benefits
  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • 1,000 PHP De Minimis
  • Equipment and software provided
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