VIP Specialist

2 weeks ago

Mandaluyong City, Philippines Infinity Outsourcing Services Full time

Key Responsibilities
Personalized Service:
Deliver an exceptional and personalized experience for VIP clients by anticipating and fulfilling their needs.
Client Management:
Serve as the primary point of contact for VIP clients, providing exclusive service and building strong relationships.
Request & Logistics Coordination:
Arrange travel, dining, entertainment, and other special requests, acting as a concierge.
Issue Resolution:
Address and resolve client issues promptly, professionally, and discreetly.
Internal & External Coordination:
Work with various departments (e.g., security, service teams, vendors) and manage complex schedules.
Service Standards:
Maintain high standards of service, ensuring luxury experiences meet established protocols.
Industries
VIP Specialists work in a variety of sectors:
Hospitality: Hotels, resorts, and casinos
Finance: Managing relationships with high-value clients
Technology: Providing executive support for highest-level executives and their devices
Customer Service: Handling inquiries and providing support for VIP customers through multiple communication channels
Skills & Attributes
Exceptional Customer Service: Ability to provide compassionate and attentive service.
Discretion & Professionalism: Maintain confidentiality and handle sensitive situations with professionalism.
Communication: Excellent written and verbal communication skills.
Problem-Solving: Skill in resolving issues and handling difficult situations effectively.
Flexibility: Adaptability to irregular work schedules, including evenings, weekends, and holidays.
Technical Proficiency: Competence in operating computer systems and using backend tools to manage client accounts.

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