Incident Manager

The Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various teams to...

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

Qualifications:At least 5 years minimum experience as Incident ManagerKnowledgeable in Change ManagementExperience in P1/ Crisis calls and Incident ManagementExperience in communicating to stakeholders/users via email notificationITIL - ITSM experienceCan work in Alabang (Hybrid Setup, 2 days WFH & 3 days onsite)Can work in Shifting schedulesNote: Only those...

Job SummaryThe Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Job Description">We are seeking a highly skilled Incident Management Professional to join our team. The successful candidate will be responsible for managing and resolving IT incidents, analyzing root causes, and developing plans to prevent future incidents.">Main Responsibilities:Manage and prioritize incident and problem tickets from initiation to...

Job ResponsibilitiesOverseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business.Producing documents that outline incident protocols...

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application.Employment type: PermanentLocation: Makati City, Metro ManilaWork setup: Hybrid (open to 2x a week in the office)Work schedule: 3 PM to...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

About the RoleFIS is seeking an experienced Financial Services IT Leader to join our team. As a key member of our incident management team, you will be responsible for managing global incidents across multiple data center environments to protect production systems critical to business success.You will ensure that contractual service level agreements are met...

Job OverviewWe are seeking a highly skilled Incident Controller to join our team at Indra Philippines, Inc. This role is critical in ensuring the effective management of IT incidents and maintaining business continuity.

Qualifications:Proven experience in incident and problem management within an IT environment.Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.Familiarity with ITIL or other ITSM frameworks is preferred.Key Responsibilities:Manage and prioritize incident and problem tickets from initiation to resolution.Leads...

Incident Management Team Lead Job DescriptionWe are seeking an experienced Incident Management Team Lead to join our team at Metropolitan Bank & Trust Company. As the head of our Incident and Recovery Department, you will be responsible for managing the provision of support for system/application related incidents, requests, and queries emanating from users...

Join to apply for the Incident Responder role at Trends Group Inc.I. PURPOSEParticipate and support activities that will help improve existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and retention of customers. Investigate, analyze, and respond to incidents or crises within the pertinent...

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Information SystemsTravel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

About the Role:HCL Technologies Philippines Inc is seeking an experienced IT professional to fill the position of Major Incident Manager. The ideal candidate will have a strong background in incident management, excellent problem-solving skills, and the ability to work effectively under pressure.The Major Incident Manager will be responsible for managing and...

The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management system (PROBi).Participating...

We are looking for a skilled and proactive Situation Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

Job SummaryCapital One Philippines Support Services Corp. is seeking a skilled Business Continuity and Incident Management Lead to lead the development and implementation of business continuity and incident management plans.Key Responsibilities:Business Continuity PlanningDevelop and maintain business continuity plans to ensure minimal disruption to business...