Incident Manager

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

Incident Response ManagerThis role manages the incident response lifecycle, including conducting post-incident reviews, identifying gaps and lessons learned to enhance the organization's incident response capabilities.Key Responsibilities:Manages the incident response lifecycle, including conducting post-incident reviews.Identifies gaps and lessons learned...

Qualifications:At least 5 years minimum experience as Incident ManagerKnowledgeable in Change ManagementExperience in P1/ Crisis calls and Incident ManagementExperience in communicating to stakeholders/users via email notificationITIL - ITSM experienceCan work in Alabang (Hybrid Setup, 2 days WFH & 3 days onsite)Can work in Shifting schedulesNote: Only those...

Job SummaryThe Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Key Responsibilities:Incident Identification and EscalationIncident Management and ResolutionCommunication and ReportingProcess Improvement and TrainingThis role requires strong leadership skills, excellent communication abilities, and a keen analytical mind to effectively manage and resolve complex incidents.

Job ResponsibilitiesOverseeing the incident management process and team members involved in resolving the incident.Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business.Producing documents that outline incident protocols...

NOTE: When you click the apply button, you will be re-directed to Cambridge University Press & Assessment's website where you will be required to create a profile and upload a copy of your CV to complete your application.Employment type: PermanentLocation: Makati City, Metro ManilaWork setup: Hybrid (open to 2x a week in the office)Work schedule: 3 PM to...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

We are looking for a skilled and proactive Network Incident Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

The role of the Customer Technical Lead is to act as a technical specialist for the customer base. The primary objective is to delight our customers with efficient, timely and well-communicated support for break-fix issues or service and work requests. This will primarily be achieved via ticket escalations from Service Desk Engineers but may also be in a...

Job OverviewWe are seeking a highly skilled Incident Controller to join our team at Indra Philippines, Inc. This role is critical in ensuring the effective management of IT incidents and maintaining business continuity.

Job SummaryThe Major Incident Manager is responsible for overseeing and coordinating the response to major incidents that significantly impact business operations. This role ensures timely resolution, minimal downtime, and effective communication with various teams.

Job SummaryThe Major Incident Manager role at HCL Technologies Philippines Inc is responsible for managing and coordinating the response to major incidents that significantly impact business operations. This includes ensuring timely resolution and communication with stakeholders.This position requires strong leadership skills, analytical thinking, and...

Job DescriptionThis role involves analysing data trends on incidents to identify problem candidates, recording relevant details, managing problem creation to closure, and coordinating proactive escalation of priority problems.The successful candidate will use standard problem analysis techniques to facilitate identification and validation of root causes,...

**Job Summary**We are seeking a Senior Incident Management Specialist to join our team at METROGLOBAL SERVICES, INC.About the PositionThe successful candidate will be responsible for leading teams, managing Sev 2 and Sev 3 incidents, and developing process improvements.ResponsibilitiesManage Sev 2 and Sev 3 incidents, ensuring timely and effective...

Serve as the vital link between our organization and our stakeholders by providing top-notch major incident support as an IT Administrator, Major Incident Support. With your strong analytical skills and attention to detail, you will ensure seamless recovery of complex incidents impacting our operations.Working closely with the Global Service Delivery team,...

We are looking for a highly skilled Global Incident Manager to join our team at Connsuite. This role will involve managing complex incidents and ensuring that they are resolved in a timely and efficient manner.The ideal candidate will have 2+ years of experience in content moderation and/or customer support escalations, with a strong understanding of...

About the TeamOur IT Security team is passionate about protecting our organization's assets and data from cyber threats. We work collaboratively to develop and implement effective security strategies, and we are looking for a highly skilled Incident Response Manager to join our team.Key Responsibilities- Develop and maintain incident response plans and...