Incident Controller

4 days ago


Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time
Job Responsibilities
  1. Overseeing the incident management process and team members involved in resolving the incident.
  2. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business.
  3. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  4. Collaborating with the incident management team to ensure that all protocols are diligently followed.
  5. Logging all incidents and their resolution to see if there are recurring malfunctions.
  6. Adjusting the incident management process as required to ensure its effectiveness.
  7. Communicating with upper management if major issues are found in the IT system.
  8. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Qualifications
  1. Looking for Mid Incident Coordinator or Junior Manager with 1-2 years' experience in Incident Management, Change and Problem Management.
  2. Should be ITIL certified v3 or v4.
#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines FFDMS Philippines Corp. Full time

    The main functions of the Incident Response Controller are as follows:Observing Quality Management and Technical and Professional Services procedures that govern the management and administration of Client CAREs in the corporate HEAT system, and the recording and categorisation of preventative actions in the problem management system (PROBi).Participating...


  • Manila, National Capital Region, Philippines Indra Philippines, Inc. Full time

    Job OverviewWe are seeking a highly skilled Incident Controller to join our team at Indra Philippines, Inc. This role is critical in ensuring the effective management of IT incidents and maintaining business continuity.


  • Manila, National Capital Region, Philippines AXA Philippines Full time

    The IT Cybersecurity Threat and Incident Management Senior Officer is responsible for assisting the IT Operations and Security Head and IT Security Director in the effective detection and management of Information Security incidents and ensuring the confidentiality, integrity, and availability of AXA Philippines' corporate information assets.Key...


  • Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time

    Why You'll Love This RoleThis SAP Security specialist position offers a challenging and rewarding career path with opportunities for growth and development. You will be part of a collaborative team that values innovation and excellence.Responsibilities:Design and implement SAP GRC security strategies, policies, and access controls to protect the...


  • Manila, National Capital Region, Philippines TCL Sun Inc. Full time

    Risk Assessment & AnalysisIdentify potential risks across operational, financial, legal, and strategic areas.Conduct regular risk assessments and audits to evaluate the company's exposure.Develop risk control strategies and recommend mitigation measures.Risk Management ImplementationDesign and implement risk management policies, frameworks, and...


  • Manila, National Capital Region, Philippines Dr. Jesus C. Delgado Memorial Hospital Full time

    Education:Position Overview: The Infection Control Nurse will work closely with the Infection Control team to assist in the prevention, monitoring, and management of infections within healthcare facilities. This role focuses on supporting infection control activities, educating healthcare staff, and assisting in the implementation of policies to reduce the...


  • Manila, National Capital Region, Philippines Chemrez Technologies, Inc Full time

    General Objectives of the JobTo establish company Objectives, Targets and Programs that will help the company on the preservation and protection of our natural resources, reduce the generation of company waste and establish mitigating measures on the controls of pollutions in the environmental aspect and impact on Air, Land, Water, Flora and Fauna and the...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    CREDIT CONTROL ADMINWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.WHAT IS A CREDIT CONTROL ADMIN?Our awesome client, a company based in Australia, is...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    HEALTH AND SAFETY RESPONSIBILITIES:Report any unsafe situations or equipment that you are aware of to the relevant manager.Report any injury or near miss you are involved in to your manager within 24 hours either verbally or in writing using the incident report form.POSITION RESPONSIBILITIES:Responsibilities include but are not limited to:Raise ad hoc...

  • Credit Control Admin

    2 weeks ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    CREDIT CONTROL ADMINISTRATORWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.WHAT IS A/AN CREDIT CONTROL ADMINISTRATOR?We are an Australian based company...


  • Manila, National Capital Region, Philippines MSCI Inc Full time

    Enterprise Quality and Operations is an expanded function to support MSCI's cross-functional and company-level Quality Center of Excellence. The team helps define and implement consistent standards for quality across MSCI and enables the firms to meet evolving needs of our clients with more holistic solutions. The team develops a comprehensive framework,...


  • Manila, National Capital Region, Philippines ING Full time

    Job OverviewThe Second Line Monitoring is a service being offered by ING Hubs Philippines towards other ING entities. The primary service proposition is to provide support to the global nonfinancial risk function in various ING entities, with Group NFR in Amsterdam as the service owner.The Non-Financial Risk (NFR) Specialist within the Second Line Monitoring...


  • Manila, National Capital Region, Philippines Ifelse Philippines Full time

    Role SummaryThe Risk Management Officer is responsible for identifying, assessing, mitigating, and monitoring risks that may impact our company's operations, financial position, and reputation.This includes developing and implementing risk management policies, ensuring compliance with regulatory requirements, and supporting strategic decision-making by...


  • Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time

    As a Senior Cloud Security Specialist, you will be responsible for conducting cloud security assessments, implementing security controls, and responding to cloud-related security incidents. You will work closely with IT and security teams to ensure secure cloud architecture, monitor threats, and drive continuous improvements in security operations.Key...


  • Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

    The Digital Asset Protection Manager will be responsible for protecting our organization's digital assets from cyber threats. The ideal candidate will have experience in incident response, security tooling, and governance.Key Responsibilities:Develop and implement strategies to protect digital assetsRespond to and analyze security incidentsReview system...

  • SAP Security

    4 days ago


    Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time

    As an SAP Security (GRC) Analyst, you will play a critical role in ensuring the security, compliance, and risk management of SAP GRC systems. You will design, implement, and manage security policies, respond to incidents, and collaborate with cross-functional teams to strengthen the organization's security posture.Key Responsibilities:Develop and implement...

  • Security guard

    3 weeks ago


    Manila, National Capital Region, Philippines BLUFORCE Full time

    About Us: We are a local manpower agency that's been handling security services all over the country of Philippines,And we are hiring nationwide. Summary:We are seeking a reliable and vigilant Security Guard to join our team. The Security Guard is responsible for protecting people and property, enforcing safety regulations, and responding to incidents. This...

  • IT Security Manager

    2 weeks ago


    Manila, National Capital Region, Philippines Eastwest Ageas Insurance Full time

    Overall purpose, duties and responsibilities of the role:The IT Security Manager is responsible for overseeing information security, cybersecurity and IT risk management programs based on industry-accepted security and risk management frameworks.Duties and Responsibilities:Develop, implement and maintain the following:Globally-accepted security programs,...

  • GRC Analyst Role

    4 days ago


    Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full time

    Job SummaryWe are seeking an experienced IT Security professional to join our team as a SAP Security specialist. In this role, you will be responsible for ensuring the security, compliance, and risk management of SAP GRC systems.Responsibilities:Design and implement SAP GRC security strategies, policies, and access controls to protect the organization's...


  • Manila, National Capital Region, Philippines UNIQLO Full time

    This position is responsible for the following:Implement and monitor processes on security risks to reduce property or financial losses at stores and warehouse.Lead investigations on suspected internal theft, external theft, or vendor fraud and provide reports to store management.Monitor compliance with standard operating procedures for loss prevention,...