Credit and Collections Specialist

4 weeks ago

Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time
Credit and Collections Specialist - 6217

Join to apply for the Credit and Collections Specialist - 6217 role at Cambridge University Press & Assessment.

Overview

We are looking for a Credit and Collections Specialist to join the Global Credit Team. In this role, you will help manage debt for Cambridge University Press & Assessment by driving collections and reducing bad debt risk across a global customer base. You will also carry out credit checks, review financial statements, and support credit decisions, including escalations to senior stakeholders.

What you will do
  • Build strong relationships with customers to support timely payments and reduce overdue balances.
  • Review financial data and credit reports to make informed decisions about customer credit limits.
  • Keep customer account information up to date, following internal policies and best practices.
  • Handle payment queries and disputes efficiently, working closely with relevant teams to find solutions.
  • Collaborate with sales teams to balance commercial goals with responsible credit management.
  • Maintain clear communication with key contacts via phone and email, join team discussions when needed, and ensure your work meets legal and data protection standards.
What we offer
  • Regular Employment on Day 1
  • HMO Coverage and Life Insurance on Day 1
  • Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
  • Vesting/Retirement package
  • Opportunities for career growth and development
  • Access to well-being programs
  • Flexible schedule, hybrid work arrangement and work-life balance
  • Opportunity to collaborate with colleagues from diverse branches
What makes you a good fit
  • Good understanding of credit control or finance processes; AAT or CICM qualification (or working towards) is a bonus.
  • Clear and confident communicator — able to listen well and handle tricky queries with professionalism.
  • Strong attention to detail and accuracy, with sound judgement and ownership of credit decisions and KPIs.
  • Well-organised and able to manage time effectively, whether working independently or with a team.
  • Open to learning and flexible in a fast-changing, growing environment.
  • Comfortable using Microsoft Office, especially Excel; experience with SAP is an advantage.
Work setup and schedule

Work setup: Hybrid work environment. Applicants open to working in the office two days a week are encouraged to apply.

Work schedule: 3PM to 11PM Manila time, with flexibility to 9PM to 5AM Manila time.

Employment type and location

Employment type: Permanent

Location: Makati City, Metro Manila

Salary

Pay range: Php 24,000 to 30,000. We value transparency and encourage applicants who are comfortable within this salary range to apply.

Additional notes

Applications received through the system may be reviewed on a rolling basis and the vacancy may close once sufficient applications are received. Tailor your CV (preferably with a Cover Letter) and submit as early as possible.


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