Customer Service/Product Support Years of Experience: 3 Technical Support Technologies Technica

3 weeks ago

Cavite City, Calabarzon, Philippines Codev Insights Full time

The Client is a leading provider in the tech-centric managed services industry. Our project focuses on delivering top-notch customer service and product support, essential for maintaining the high standards our clients have come to expect.

Required Skills
  • Technical Support
  • Customer Service
  • Product Support
Job Description

About the Role

As part of our customer service and product troubleshooting team, you will play a critical role in ensuring customer satisfaction and effective problem resolution. This temporary position, with the potential to turn into a full-time role, will cover for an employee on leave until the end of the year. Your expertise will help us maintain exceptional service levels.

About You

  • Strong Communication Skills: Your proficiency in English, both written and spoken, enables you to interact effectively with customers and team members.
  • Problem-Solving Abilities: You have a knack for diagnosing and resolving issues swiftly and accurately.
  • Empathy and Patience: Your ability to understand customer concerns and provide thoughtful, effective solutions sets you apart.

What you will be doing

  • Customer Support: Provide excellent customer service by addressing inquiries and resolving issues.
  • Product Troubleshooting: Assist customers with technical problems, offering solutions and guidance.
  • Cross-Functional Interaction: Collaborate with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.
Qualifications
  • Strong experience in customer service.
  • Proficiency in English.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
  • Any relevant certifications in customer service or technical support.

We offer competitive compensation and a range of benefits, including SSS, HDMF/Pag-IBIG fund, 13th month pay, and annual salary increases based on performance. Enjoy medical and life insurance coverage from your second month, a monthly utility stipend for remote work, leave credits for vacation and travel, additional pay for night shifts, access to online training resources, and the opportunity to work from home with provided equipment. Join our vibrant team for company events, seasonal celebrations, salary loans with 0% interest, allowances during hardships, and access to social media and entertainment facilities. We also promote work-life balance and professional growth in a supportive environment.

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