Project Manager

Overview

We are seeking a Project Manager (Senior) to join our team supporting DISA JSP Service Delivery.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

• Manage and oversee service desk operations, call center support, desk-side support, and COOP IT support functions.
• Develop and manage comprehensive project plans, timelines, milestones, and budgets.
• Provide technical leadership and guidance to ensure projects meet requirements and deadlines.
• Supervise and manage cross-functional teams, providing direction, task assignments, and performance management.
• Coordinate with internal and external stakeholders, ensuring effective communication and collaboration.
• Manage staffing requirements, resource allocation, and task prioritization.
• Oversee daily project operations, ensuring the team adheres to timelines and deliverables.
• Identify risks and implement mitigation plans to ensure project success.
• Ensure compliance with organizational policies, procedures, and security standards.
• Serve as the primary point of contact for clients and senior management, providing regular updates and reports.
• Prepare and deliver comprehensive status reports, including project progress, challenges, and risk assessments.
• Facilitate stakeholder meetings and implement action items efficiently.
• Ensure deliverables meet quality standards, client specifications, and contractual obligations.
• Maintain accurate project documentation, including schedules, budgets, and status reports.
• Support technical documentation development related to service desk operations and processes.

Required Qualifications

• Experience: Eight years of experience in information technology, which includes at least three years in a management or supervisory position. Additionally, three years of experience within the specific functional area related to the project being managed are required.
• Certifications: CompTIA Security+; Help Desk Institute (HDI) or A+ related certifications
• Education: Bachelor\'s degree in Business Management, Computer Science, Engineering, or a related functional area.
• Clearance: Must possess a Secret clearance

Work Environment and Physical Demands

• Locations: National Capital Region
• Type of environment: Office
• Noise level: Medium
• Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

Work Authorization / Security Clearance

U.S. Citizen

Secret

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

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