Senior Implementation Analyst

4 weeks ago

Makati City, National Capital Region, Philippines Diebold Nixdorf Full time
Overview

Join to apply for the Senior Implementation Analyst role at Diebold Nixdorf.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Responsibilities
  • Engages with banking customers to ensure implementation, and successful application of company products and services. Manages an implementation queue, ensuring high quality customer experience and, at the same time, maximizing both utilization of internal resources and revenue activations. Addresses customer issues throughout the deployment process, taking ownership of issues and following through on resolution.
  • Independently leads small- to mid-size customer implementation projects.
  • Drives end-to-end coordination of project implementation deliverables.
  • Interfaces with internal resources to establish and meet customer needs, ensuring and measuring customer satisfaction.
  • Effectively escalates issues when appropriate.
  • Forms close relationships with customers and account management teams, becoming their trusted advisor.
  • Proactively communicates industry and company insights and opportunities to customers, looking for ways to enhance the company's position and upsell aligned products and services.
Qualifications
  • Diploma or equivalent work experience required.
  • Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Implementation.
  • Good business English skills (Written and spoken).
About Us

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
  • Financial Services
  • Computer Hardware Manufacturing
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