lead, project

1 day ago

Cebu City, Central Visayas, Philippines Qualfon Full time
OverviewJob Title: Lead, ProjectResponsibilitiesMain Objectives and Duties:

Project Implementation

  • Responsible for successful implementation of internal and external projects within time and budget.
  • Understands SOW and project requirements aligned with company standards.
  • Follows departmental business processes.
  • Conducts risk analysis and designs mitigation plans.

Active Participation

  • Executes and coordinates activities with the Project Committee based on the Master Plan.
  • Conducts root-cause analysis and assists in creating solutions.
  • Coordinates team efforts to ensure progress and identify challenges.
  • Reviews departmental deliverables and controls client delivery for quality.
  • Validates and reviews timelines with the Project Committee.

Client Point of Contact

  • Acts as the main POC for the client during implementations.
  • Maintains constant communication and provides detailed reports, calls, and meetings.
  • Coordinates with the client's main POC and ensures SOW alignment.
  • Serves as mediator between Project Committee and client.
  • Communicates changes, progress, and statuses.
  • Aligns internal team with client and introduces project committee.

Post-Go Live Support

  • Supports operations for 4 weeks post-Go Live.
  • Ensures consistency and adherence to client requirements.
  • Completes implementation report for transition to Operations.
  • Follows up on open items and ensures full project closure.
  • Conducts implementation audit and measures alignment with client requirements and company standards (QGBM).
  • Sends evaluation surveys to assess overall process.

Support to Operations Department

  • Designs project plans for new projects.
  • Presents plans during program launch.
  • Assigns priority levels and tracks project progress.
  • Provides consultancy services to Operations.

Training and Skill Enhancement

  • Receives and conducts internal/external trainings.
  • Conducts teach-backs and develops training programs.
QualificationsQualifications:
  • Bachelor's Degree holder.
  • 6 months to 1 year of related work experience.
  • Project Management orientation.
  • Exposure to call center industry language.
Skills and Competencies:
  • Project Management
  • Documentation and Reports
  • Data Management
  • Business Software Applications
  • Communication
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