Outbound Sales Representative

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we are a trusted partner in the industry. Are you a persuasive communicator with a passion for sales and a positive attitude? We're looking for Outbound Sales Representatives to support a variety of projects for some of the world's most recognizable brands. In this role, you'll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you'll be equipped to thrive in a fast-paced, performance-driven environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance, punctuality, and performance expectations

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect From MCI

We offer a range of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection and workplace safety measures
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social engagement and networking opportunities
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Compensation & Benefits That Fit Your Life

MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset. Routine use of computer and office equipment is required, with occasional office movement. The position may require lifting up to forty (40) pounds.

Conditions of Employment

All MCI Locations: Must be authorized to work in the country where the job is based.

• Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Offers are contingent on results.
• Must be willing to submit to drug screening. Offers are contingent on results.

Reasonable Accommodation

Consistent with the ADA, MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless it would cause undue hardship. Contact Human Resources for accommodation requests.

Equal Opportunity Employer

We embrace differences and are committed to a diverse and equal-opportunity work environment. All aspects of employment are based on merit and qualifications, and MCI does not discriminate on any prohibited basis. We may consider qualified applicants with criminal histories in accordance with local and federal requirements.

About MCI

MCI helps customers tackle CX and DX challenges with industry-leading solutions that drive performance. We provide BPO, staff augmentation, contact center services, IT services, and related offerings. MCI and its subsidiaries employ 10,000+ people with 150+ client partners in North America and beyond across multiple brands.

The purpose of this description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the description and terminate employment at any time for any reason.

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